Seamless journeys

Redefine customer journeys
with AI agent support

Tightly woven into the Zoom CX ecosystem, Zoom Virtual Agent supports a
seamless customer journey — from initial self-service interactions and AI-driven
problem resolution to live agent support when needed.

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Streamline customer transitions between AI and human support

Zoom Virtual Agent integrates natively with Zoom Contact Center, Zoom Phone, and Zoom Quality Management to deliver seamless customer handoffs across the Zoom ecosystem while maintaining conversational context — delivering consistent service quality, and smiles.

Set up Virtual Agent once, use
it everywhere

Integrate and scale with ease — connect your virtual agent to your existing CRM and ticketing systems, knowledge bases, and workflows without adding complexity. With Zoom Virtual Agent's open and extensible platform, you can seamlessly incorporate it into your existing technology stack without the need for re-architecting.

Break down silos, boost
results

Improve customer experience with data sharing across Zoom products — virtual agent conversations transfer to human agents with full context and history. Get visibility into the complete customer journey, optimize every touchpoint, and turn data into action.