AI Expert Assist empowers agents with intelligent guidance, workflow automation, and contextual insights across every interaction.
Give agents the guidance they need and suggest the fastest path to resolution.
Go beyond simple suggestions. Let AI handle tasks across CRM, billing, & other business systems.
Empower your agents to stay fully present and build stronger relationships with customers.
Deliver high-quality service with AI-powered guardrails and checklists that support your compliance.
Orchestrate customer interactions across phone, video, email, chat, SMS, and social media.
Deliver fast support 24/7 with an AI agent that can resolve customer issues end-to-end.
Zoom CX Insights delivers AI-driven answers from customer data—no dashboards needed.
Gain visibility into team performance and eliminate scheduling guesswork.
Monitor consumer interactions, evaluate agents, provides actionable insights, and identify key improvement areas.
Manager, Convera
Talk with one of our experts to come up with a plan that’s right for you.
Zoom AI Expert Assist is an AI-powered assistant designed specifically for contact centers to enhance agent performance and deliver faster, better customer experiences. It's an intelligent copilot that can help reason through customer issues, automate backend processes, and align every customer interaction with organizational standards for both efficiency and quality.
Zoom AI Expert Assist is also designed to help supervisors identify interactions that need their attention. Based on metrics like real-time sentiment scores, supervisors can view a list of prioritized live engagements and then utilize features like whisper and barge to help agents with active customer interactions.
Zoom AI Expert Assist isn't meant to replace your CX agents — it's designed to augment and enhance their abilities, expertise, and overall performance. It automates repetitive backend tasks like data entry and billing updates and supports agents through customer interactions with real-time, contextual reasoning and solutions; it also acts like a quality control lever, so customer interactions feel consistent.
But your agents are still essential members of your team. They bring the kind of empathy and human judgment to your CX organization that will never be able to be truly automated. With the help of Zoom AI Expert Assist, your agents will be able to focus on things like:
Bottom line: Zoom AI Expert Assist can't replace your agents because it's designed specifically for them. It offloads the background tasks and routine processes so your agents can focus on the most important part of their job: your customers.
