What's New

The latest innovations at Zoom you don’t want to miss. 

AI Note-Taking Across All Your Meeting

AI Note-Taking Across All Your Meeting

Use AI Companion to take notes in meetings—not just Zoom. My notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, and if enabled, the transcript can be used to enrich the notes you jot down during the session.

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New Agent Desktop for Contact Center Voice

New Agent Desktop for Contact Center Voice

Agents used to hunt for context mid-call. Now the customer’s history, an AI-generated summary, and suggested next steps are all visible when they pick up—no jumping between screens.

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ZVA Voice-to-Zoom Phone Handoff

ZVA Voice-to-Zoom Phone Handoff

When a Zoom virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically.

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Agentic Retrieval for Gmail and Outlook

Agentic Retrieval for Gmail and Outlook

Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.

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Contact Center Voice Message Recordings for Callbacks

Contact Center Voice Message Recordings for Callbacks

Allow customers to record a short voice message explaining their issue when they request a callback.

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Zoom Workplace for Frontline (Government)

Zoom Workplace for Frontline (Government)

Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.

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Zoom AI Companion 3.0: Conversational Work Surface

Zoom AI Companion 3.0: Conversational Work Surface

Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.

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A new simplified Zoom Workplace app

A new simplified Zoom Workplace app

The refreshed, simplified UI makes it easier for users to navigate, switch between tabs, and maintain control of the layout.

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Custom agents updates for Custom AI Companion

Custom agents updates for Custom AI Companion

Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP), simplifying the complexity of manual, cross-app workflows.

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Zoom Virtual Agent: Voice Tuning

Zoom Virtual Agent: Voice Tuning

You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully.

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Revenue Accelerator: Win/Loss Analysis

Revenue Accelerator: Win/Loss Analysis

Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis.

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Zoom for Sales

Business Services: Zoom for Sales

  • February 2026

Automatic Email Sync to Salesforce

  • Every customer email captured in Zoom Revenue Accelerator now automatically syncs to Salesforce and links to the right opportunity—no manual logging required.
  • Last month we added non-recorded meetings. Now emails are covered too. Your deal timeline in Salesforce stays complete and accurate without anyone lifting a finger.

 

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Automatic Email Sync to Salesforce
  • February 2026

One-Sided Recording for ZRA and Autodialer

  • Capture only the rep’s side of a conversation in Zoom Revenue Accelerator and Autodialer, unlocking transcripts, coaching data, and analytics in regions where customer audio can’t be recorded.
  • Compliance restrictions used to mean zero call data. Now your team still gets transcripts, insights, and coaching—even when the customer side stays private.

 

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One-Sided Recording for ZRA and Autodialer
  • February 2026

Outreach Integration: Multi-Instance Support

  • Zoom Autodialer now supports multiple Outreach instances, so customers with complex org structures can connect every team without integration blockers.
  • One Outreach instance per org was a ceiling. Now every team plugs in seamlessly—smoother workflows, unified data, no workarounds.

 

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Outreach Integration: Multi-Instance Support

Zoom for Sales

  • January 2026

Channel Notifications for Zoom Revenue Accelerator

  • Route notifications—like deal wins, risks, or new recordings—directly to shared channels in Zoom Chat or Slack.
  • Critical updates shouldn't be buried in one person's inbox. The whole account team sees the news instantly, where they’re already collaborating.

 

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Channel Notifications for Zoom Revenue Accelerator
  • January 2026

HubSpot Integration for Zoom Auto Dialer

  • Pull HubSpot contact segments directly into the Auto Dialer and log every call, meeting, and email back to the CRM automatically.
  • Switching tabs kills momentum. Your sellers stay in one flow, powering through their list without the "copy-paste" tax.

 

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HubSpot Integration for Zoom Auto Dialer
  • January 2026

CRM APIs for Revenue Accelerator

  • Programmatically sync deal, contact, and lead data between Zoom Revenue Accelerator and your supported CRM and BI tools.
  • No more manual exports to build a forecast. Your data flows automatically between systems, giving you a real-time view of pipeline health.

 

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CRM APIs for Revenue Accelerator

Zoom for Sales

Equip your sellers with more information to reduce sales cycles.

  • October 2025

Custom AI Companion Included in Revenue Accelerator

  • Get personalized intelligence that matches your organization’s sales style and methodology. This brings the power of Custom AI Companion deeper into the sales workflow, optimizing team-wide processes.
  • Custom AI Companion features are now included with an active Revenue Accelerator license at no additional charge. This allows sales teams to build custom agents, personalize agentic skills, and automatically generate deal-specific insights that align with your team's workflow.

 

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Revenue Accelerator
  • October 2025

Auto Dialer

Outreach Integration

  • Complete your Outreach tasks faster directly from Zoom Workplace, helping reduce "toggle tax" and app switching. This helps sellers spend more time connecting with prospects by automating repetitive administrative work.
  • Import prospects from Outreach to create call lists. You can complete Outreach tasks directly in Zoom Workplace, and the outcomes are automatically logged, with disposition types mapped between Zoom Auto Dialer and Outreach to track performance consistently.

 

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ZRA Outreach