What's New

The latest innovations at Zoom you don’t want to miss. 

Agentic Retrieval for Gmail and Outlook

Agentic Retrieval for Gmail and Outlook

Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.

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Contact Center Voice Message Recordings for Callbacks

Contact Center Voice Message Recordings for Callbacks

Allow customers to record a short voice message explaining their issue when they request a callback.

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Zoom Workplace for Frontline (Government)

Zoom Workplace for Frontline (Government)

Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.

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Zoom AI Companion 3.0: Conversational Work Surface

Zoom AI Companion 3.0: Conversational Work Surface

Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.

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A new simplified Zoom Workplace app

A new simplified Zoom Workplace app

The refreshed, simplified UI makes it easier for users to navigate, switch between tabs, and maintain control of the layout.

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Custom agents updates for Custom AI Companion

Custom agents updates for Custom AI Companion

Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP), simplifying the complexity of manual, cross-app workflows.

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Zoom Virtual Agent: Voice Tuning

Zoom Virtual Agent: Voice Tuning

You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully.

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Revenue Accelerator: Win/Loss Analysis

Revenue Accelerator: Win/Loss Analysis

Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis.

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Zoom for Sales

  • January 2026

Channel Notifications for Zoom Revenue Accelerator

  • Route notifications—like deal wins, risks, or new recordings—directly to shared channels in Zoom Team Chat or Slack.
  • Critical updates shouldn't be buried in one person's inbox. The whole account team sees the news instantly, where they’re already collaborating.

 

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Channel Notifications for Zoom Revenue Accelerator
  • January 2026

HubSpot Integration for Zoom Auto Dialer

  • Pull HubSpot contact segments directly into the Auto Dialer and log every call, meeting, and email back to the CRM automatically.
  • Switching tabs kills momentum. Your sellers stay in one flow, powering through their list without the "copy-paste" tax.

 

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HubSpot Integration for Zoom Auto Dialer
  • January 2026

CRM APIs for Revenue Accelerator

  • Programmatically sync deal, contact, and lead data between Zoom Revenue Accelerator and your supported CRM and BI tools.
  • No more manual exports to build a forecast. Your data flows automatically between systems, giving you a real-time view of pipeline health.

 

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CRM APIs for Revenue Accelerator

Zoom for Sales

Equip your sellers with more information to reduce sales cycles.

  • October 2025

Custom AI Companion Included in Revenue Accelerator

  • Get personalized intelligence that matches your organization’s sales style and methodology. This brings the power of Custom AI Companion deeper into the sales workflow, optimizing team-wide processes.
  • Custom AI Companion features are now included with an active Revenue Accelerator license at no additional charge. This allows sales teams to build custom agents, personalize agentic skills, and automatically generate deal-specific insights that align with your team's workflow.

 

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Revenue Accelerator
  • October 2025

Auto Dialer

Outreach Integration

  • Complete your Outreach tasks faster directly from Zoom Workplace, helping reduce "toggle tax" and app switching. This helps sellers spend more time connecting with prospects by automating repetitive administrative work.
  • Import prospects from Outreach to create call lists. You can complete Outreach tasks directly in Zoom Workplace, and the outcomes are automatically logged, with disposition types mapped between Zoom Auto Dialer and Outreach to track performance consistently.

 

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ZRA Outreach