IT Management

Empower IT control. Keep users happy.

Zoom Phone puts IT in control with a centralized admin portal to efficiently manage and scale your cloud phone system, while employees enjoy reliable, easy-to-use communication tools.

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Choose from flexible device options

Your system, your choice — we're flexible. Choose from leading phone hardware partners for traditional desk phones, allow employees to use the Zoom app on any device, or connect with existing carriers with BYOC for added flexibility. Learn more.

Easily manage and scale phone users

A centralized admin portal puts IT in command — assign numbers, set permissions, and update policies in minutes. Slash management time, boost efficiency, and enforce consistent policies organization-wide. Less overhead, more productivity.

See queue data in real-time

Monitor queue activity in real-time with Zoom Phone Power Pack. Quickly adjust staffing, view live call status, and see agent availability at a glance. Make smarter transfer decisions, eliminate bottlenecks, and optimize team performance — all from one powerful dashboard.

Global telephony, your way

Access Zoom's robust global PSTN network spanning 49+ countries or bring your own carrier (BYOC) for ultimate flexibility. Enjoy reliable worldwide connectivity while maintaining existing carrier relationships — all with advanced features and unified management.

Get reliability, security, and resilience

With 99.999% uptime, built-in security and compliance controls, and E911 support, you get the reliability and safeguards your business depends on. And with failover routing and Zoom Phone Local Survivability, calls stay connected even during unexpected disruptions.