Google vs. Zoom Workplace: Which is best for your organization?

Organizations need a seamless collaboration platform that works for employees and administrators, boosting engagement, productivity, and connection. When comparing Google Workspace and Zoom Workplace, discover how our best-in-class work platform with AI Companion can transform team collaboration, reduce costs, and enhance the experience for employees and customers.

Google vs. Zoom Workplace: Which is best for your organization?

Why choose Zoom Workplace?

As an all-in-one platform, Zoom Workplace delivers a best-in-class, high-quality experience with a lower total cost of ownership than Google Workspace. Get to know the Zoom Workplace difference.

  • AI-First

    AI-First

    Get more done, do your best work, and strengthen relationships with AI Companion included at no additional cost for eligible paid plans.

  • Cost-effective

    Cost-effective

    Increase business value and lower your total cost of ownership with an all-in-one platform that reduces complexity.

  • Open platform

    Open platform

    Enable seamless experiences and choice by integrating with your preferred business apps — choose from 2,600+ integrations in the Zoom App Marketplace.

  • It just works

    It just works

    Feel confident in your technology with trusted, easy-to-use solutions on the familiar Zoom platform your employees know and love.

  • Innovative

    Innovative

    Stay agile as business needs change with our rapid speed of innovation.

*Included with the paid services in Zoom user accounts. AI Companion may not be available for all regions or industry verticals.

Total cost of ownership (TCO): Google Workspace vs. Zoom Workplace

Why look beyond Google Workspace?

When selecting a collaboration solution, it is important to look beyond the basic license charges and instead focus on your long-term goals. Consider what your business needs to grow and become more sophisticated - it might demand a more comprehensive solution with AI, high-quality meetings, and a dependable phone system. Zoom is packaged to cost-effectively deliver the functionality your business will need today and as it evolves over the next 5 years

Why look beyond Google Workspace?
Choose Zoom Workplace for complete communications

Choose Zoom Workplace for complete communications

  • AI Companion meetings, chat, and email summaries

  • Collaborative tools including Whiteboard and Docs

  • Integrated phone system with regional calling

  • Cost savings up to $45,030 annually for 250 users*

Advanced capabilities in Zoom Workplace Business or Enterprise plans:

  • Workplace Reservations for hybrid office management

  • Zoom Scheduler for seamless external scheduling

  • Zoom Sessions for enhanced event experiences

  • Hybrid meeting capabilities

Advanced capabilities in Zoom Workplace Business or Enterprise plans:
Smart Investment

Smart Investment

Need Google Sheets and Slides functionality, but also want enterprise-grade meeting and collaboration features from Zoom? Explore a more cost effective solution by including Zoom Workplace Pro plan starting at $13/user/month to your Google functionality for potential savings.

*Estimated cost savings is provided only for informational purposes. Pricing based on publicly available USD list pricing as of April 2025 for new customers purchasing Zoom Workplace Pro or Business Plus and Google Workspace Business Starter, Business Plus, or Voice Standard add-on.

A side-by-side comparison of Google Meet vs. Zoom Workplace

Google Workspace and Zoom Workplace both offer solutions that enable communication and collaboration, but only Zoom Workplace provides AI Companion capabilities at no additional cost and built-in features for optimizing your flexible work experience.

Zoom Workplace

Google Workspace

AI capabilities

Included at no additional cost


Zoom AI Companion is included at no additional cost with the paid services in Zoom user accounts.*

Feature set based on plan tier

Google AI feature availability is based on the Workspace plan tier, users required to upgrade from Business Starter to Business Standard to gain access to more AI features.

Meetings

Enhanced AI features

AI Companion for Zoom Meetings provides the ability to leverage your AI assistant during a meeting and obtain post-meeting summaries, in-meeting questions along with smart recording insights.

Basic AI features

Offers AI-based meeting summarization during meetings and lacks additional AI features such as in-meeting questions, smart recording insights.

Simple meeting experience

Meeting features are integrated into the app experience and accessible as part of the meeting control options.

Inconsistent controls

Complex identification and management of participant types and available meeting options can delay the start of meetings.

Flexible livestreaming

Leverage third-party livestreaming services including custom livestreaming URL.

Limited livestreaming

Google only supports livestreaming on Meet and YouTube.

All-in-one solution

Single platform with robust connected workflows for meetings, chat, docs, mail & calendar, whiteboards, async video recording, meeting scheduler and more.

Standalone disjointed experience

Does not offer a single client experience and Google Workspace apps are accessible via web browser in separate windows or as individual mobile apps.

Large meeting support

Zoom Meetings supports 1,000 participants with the ability for all attendees to interact with video and audio controls.

Interactive participant limitations

Enterprise plans support up to  1,000 participants, but only the first 500 are interactive participants — the next 500 can join as view-only

High-quality, seamless experience


Zoom outperforms Google Meet in video quality, resource utilization, and maintaining network performance under network strain, ensuring reliable, high-quality communications wherever you work.

Overall low-quality video performance


Limited ability to maintain video quality, especially in challenging network conditions like packet drop.

Phone

Rapid, impactful innovation

Zoom leads in telephony innovation with features like paging, robust call queues, Team SMS, and AI call summaries, ensuring customers see a return on investment.

Stagnant, outdated technologies

Google has not made any significant advancements in Google Voice since early 2022 (as reflected in their release notes). This leaves customers paying a monthly subscription for no additional value.

Simple to use advanced call handling capabilities

Traditional PBX capabilities are included as well as next-gen AI-based features, for both hard and soft phones, on mobile and desktop.

Limited call-handling capabilities

Google Voice lacks basic features like shared lines, call queues, operator consoles, and executive assistant setups critical for business calls. It's also severely limited in device support.

Robust device support

Zoom has one of the largest lists of Desk phone support and third-party device integrations, like video door controllers, to give customers the widest range of options to meet their needs.

Limited device support

Google Voice has a bare-bones selection of older desk phone devices. Most customers find that their old devices will not migrate to Google Voice.

Integrated with your business applications

Robust APIs and an app marketplace with over 130 pre-built integrations to Zoom Phone help enable seamless workflows.

Integrations only to Google

Google Voice for Workspace has no integrations to CRMs or any business applications outside of Google Workspace.

Global connectivity included

Zoom Phone has native support for 49 countries and over 100 countries with our Provider Exchange and BYOC offers.

Limited connectivity options


Google Voice doesn’t support all of the U.S. It only supports 14 countries natively and 19 countries in total. This also includes more limited SMS support and no ability to integrate to your existing PBX.

Docs

AI-first, next-gen co-creation tool

Docs offers project management and knowledge management capabilities. Collaborate and co-edit in real time from a web browser or from within the Zoom client for a seamless user experience.

Traditional documenting tool

Supports traditional documenting use cases with some co-editing capabilities and lacks advanced team collaboration capabilities. Google Docs can be accessed through a browser only.

Meeting Collaboration

Seamlessly integrated into the Zoom platform so users can create, edit, and search Zoom Docs content within Meetings, generate docs from meeting summaries

Disjointed experience

Google Docs does not offer seamless integration into meetings 
and across the Google platform, such as the ability to open a Doc from within Google Meet meetings.

Rooms

Enhanced AI capabilities

Zoom Rooms offers innovative AI features such as smart name tags and intelligent director, along with AI Companion capabilities such as meeting summaries and in-meeting questions.

Limited AI support

No support for advanced AI features and Gemini is not available for Google Meet hardware.

Multiple types of interoperability

Join meetings on more platforms using either embedded native
software or standards-based protocols.

Limited interoperability support

Cannot connect directly to standards-based meetings and can join meetings on limited platforms with interop service.

Digital signage

Embedded digital signage

Display content with Zoom Rooms in meeting spaces and kiosks using embedded functionality at no additional cost.

Third-party support required

Must leverage third-party providers such as Appspace to provide signage support. Also requires Chrome OS upgrade with add-on cost for hardware requirements.

Workspace Reservation

High-level booking experience

Reserve flexible workspaces using floor plans and AI-driven suggestions with Workspace Reservation.

Third-party support required

Leverage third-party providers such as Appspace to provide booking management support.

Team Chat

Enhanced AI capabilities

Offers features such as chat thread summaries, chat compose, sentence completion, quick schedule, and more with Zoom AI Companion 2.0.

Limited AI features

Currently, Gemini for Google chat offers thread summaries with the ability to leverage the Gemini side panel. However, other additional features such as sentence completion are not included with Gemini.

Robust organization

Teach Chat has a powerful search function and the ability to organize chats and channels in a folder. The ability to add contacts simplifies external chatting.

Limited organization

Does not offer the ability to create folders to organize chats or channels. The ability to add contacts requires Google Contacts, so external chatting is not as seamless.

Comprehensive chat options

Supports threaded conversations on channels, 1:1 chat messages, in-meeting chat, and continuous meeting chat, advanced formatting options, and the ability to respond with video messages.

Limited chat options

Only supports the ability to respond in quotes and not as threads in a 1:1 or group chat. Threads are only supported in ‘Spaces’ channel messages. Limited formatting options and no support for responding with video messages.

Features to help you prioritize

Innovative features like the ability to bookmark messages, save messages as drafts, and set a reminder to respond to messages later.

Limited feature set

No support to set reminders to respond to chat or channel messages, create bookmarks, and save messages as drafts.

Seamless integration and robust extensibility

Wide selection of third-party apps for enhanced collaboration including business applications and file and document collaboration.

Focused on Google integrations

No ability to integrate with Microsoft platform, hindering cross-platform document sharing and collaboration.

Integrations

Integrate with over 2,600 business applications including Microsoft, Google, ServiceNow, and more.

Only 16 apps that work with Google Meet

Built-in productivity solutions

Improve productivity and collaborate better across teams, locations, and timezones with Zoom Workplace productivity tools. Our easy-to-use tools are deeply integrated for seamless workflows. Plus, our open platform connects with third-party productivity applications like Asana, Figma, Box, and more, enabling end-to-end workflows.

Clips

Clips

  • Zoom Clips enhanced with AI Companion capabilities such as title & description generation and auto chaptering*
  • Easily create asynchronous video clips in the Zoom Workplace app.
  • Share clips in chat or email, or embed videos in websites, presentations, and more.
Scheduler

Scheduler

  • Connect up to 6 calendars, including third-party calendars like Google and Microsoft Outlook.
  • Create automated workflows including robust reminders and notifications via email and SMS
  • Create group events, collective events and round robins events.
Whiteboard

Whiteboard

  • Whiteboard enhanced with AI available as part of the client and integrated across the platform such as Meetings,  Chat, Docs 
  • Use AI Companion templates to jumpstart your brainstorming session. 
  • Generate ideas in formats that work for you – like mind maps, stickies, and more.
Events and Webinars

Events and Webinars

  • Leverage AI Companion across Zoom Events and Sessions for event content generation, image generation, chat compose and more!
  • Host virtual and hybrid events with robust set of features such as registration & ticketing, sponsors, event lobby, expo floor and more!
  • Customized branding, Analytics & Reporting, Surveys, CTAs.

*Auto-Chaptering for Zoom Clips currently in roadmap (coming soon)
*Feature comparisons based on publicly available information as of Oct 2024.

Create a best-in-class, integrated experience with Zoom Workplace and Google Workspace

If your organization uses Google Workspace, Zoom’s open collaboration platform enables choice and brings additional benefits so you can create the best experience for your employees. Discover how you can bring Zoom Workplace into Google Workspace — and vice versa — to streamline workflows and save time.

Learn more about how you can integrate Zoom Workplace and Microsoft.