What's New

Custom AI Companion dictionary enhancements

Expand your custom dictionary with support for German, Spanish, and Chinese languages, plus increased capacity from 500 to 1,000 terms for better recognition of industry-specific terminology.

AI Companion side panel for Zoom Phone

Get refreshers on previous conversations before calls, ask questions without disrupting the call, and receive AI summaries of important takeaways to ensure you have the right information when you need it.

Call queue callbacks

Let customers request callbacks instead of waiting on hold. Agents can auto-answer callbacks or set delays to prepare, with visibility into callback volume and completion rates for better queue management.

Cisco 9800 Series support

Zoom Phone now supports Cisco 9841, 9851, 9861, and 9871 desk phones plus Key Expansion Modules with zero-touch assisted provisioning and full feature parity with other Cisco MPP devices.

Online Fax Enhancements

Send and receive fax globally using Zoom Phone numbers in 47 countries. Customize cover pages, access files from third-party providers, and stay informed with email notifications and usage reports.

Team Chat sidebar themes

Personalize your workspace with customizable sidebar themes including light/dark options and color themes (Classic, Bloom, Agave, Rose).

Zoom Phone call details in Team Chat

View calls and voicemails from coworkers in 1:1 chats, play voicemails directly from chat channels, and access call details for seamless collaboration.

AI document summarization in Team Chat

Summarize text-based documents uploaded in chat with AI Companion.

Zoom Phone expands to India

Zoom Phone, the first cloud phone solution licensed by the Department of Telecommunications (DoT) India, is now available in six of India's major business and technology hubs, with expansion to additional hubs planned. Customers in those hubs can choose between:

• Keeping existing telecom providers in India with our Bring Your Own Carrier (BYOC) option
• Going all in with Zoom Phone’s Native calling solution

Both options are delivered through Zoom’s own local data centers to enable compliance with local regulations and are built to scale.

Publish Docs to web

Transform internal Zoom Docs into publicly accessible web pages at zoom.us/doc/public/ URLs. Empower creators, teams, and developers to share content with broader audiences while administrators manage published content and track access data.

AI-generated data tables

Automatically populate Docs data table columns using AI Companion, reducing manual input and errors while generating consistent, accurate information.

Enhanced Clips editing

Stitch, combine, and create longer clips by merging multiple Zoom Clips into seamless videos without external applications. Preview and adjust before finalizing while preserving original assets.

Scheduler pre-fill options

Deliver tailored booking experiences by pre-filling attendee names, emails, and question responses. Speed up the booking process while easily tying customers to reference numbers.

AI Companion for Workspace Reservation

Optimize office time with AI insights. Get proactive room suggestions for meetings, ask when the best days are to come into the office, see when meeting participants will be in the office, and let AI Companion book desks and rooms automatically.

Recorder with AI Companion for Zoom Rooms

Capture in-person meetings from Zoom Rooms with AI Companion capabilities, even when there are no remote participants. Access AI features during in-person conversations and capture whiteboards and on-screen content.

Zoom Virtual Agent 2.0

The next evolution of self-service with an agentic AI framework for both chat and voice channels. It autonomously resolves complex, multi-step issues with conversational intelligence. Built on AI Companion’s agentic AI framework, ZVA draws on core agentic skills—like memory, reasoning, and action-taking—to deliver natural, context-aware support that adapts in real time. Features seamless integration with Genesys, Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and custom APIs, plus multilingual support.

AI Expert Assist language expansion

Enhanced multilingual support with Thai, Catalan, and Arabic languages added. Improved knowledge base retrieval tailors suggestions based on engagement language for better global agent confidence.

CX analytics

True omni-channel reporting spanning voice, video, messaging, and email with customizable real-time and historical dashboards. Enhanced data visualization with configurable thresholds, alerting, and custom metrics for deeper insights.

Route to last agent

Build consistent customer experiences by reconnecting return callers with their previous agent. If unavailable, customers can wait, connect with another agent, schedule a callback, or leave a voicemail.

Zoom Phone to ZCC journey view

Streamlined view of customer interactions spanning Zoom Phone and Zoom Contact Center with consolidated call recordings and journey information accessible from a single timeline.

AI Scheduling in WFM

Automate workforce management scheduling using AI analysis of historical data to predict interaction volumes. Automatically schedule shifts based on forecasts and agent preferences while reducing manual setup.

Google Dialogflow integration

Integrate existing Google Dialogflow CX chatbots with Zoom Contact Center through the App Marketplace to manage user queries before agent escalation with streamlined configuration.

In-person meeting analysis

Analyze face-to-face conversations with the full suite of Revenue Accelerator insights. Record conversations using AI Companion voice recorder, assign speaker names to transcripts, and view auto-scoring, sentiment, and engagement analysis.

HubSpot integration enhancements

Enhanced integration with custom object support to sync insights into any HubSpot object beyond tasks and events. Map playbook responses directly into HubSpot fields for consistent pipeline data and clearer reporting.

Segment and region hierarchy

Support global sales organizations with region and segment assignments for advanced filtering and permissions. Mirror organizational structure with granular access control for territories and cross-functional workflows.

AI content generation for video

Turn webinar recordings into multiple marketing assets automatically. Generate video sizzle reels from 60-minute recordings to share highlights without requiring video production resources or expertise.

Enhanced AI text content generation

Transform webinar recordings into seven different marketing asset types, including ebooks, social media posts, summaries, white papers, and more. Extend your webinar’s impact by turning recordings into marketing assets in seconds.

Real-Time Media Streams

Revolutionary capability providing structured, per-participant meeting data including audio, video, chat, and transcripts. Enables bot-free meeting experiences with native Zoom integration and supports thousands of concurrent streams with multi-tenant architecture.

AI Companion summaries in Slack and Teams

Seamlessly access AI Companion meeting summaries directly in Slack and Microsoft Teams with full text displayed natively. Google Workspace and Outlook users can access summaries through CTA links directing to the Zoom app.

Ford & Lincoln digital experience

Native Zoom app now available in Ford and Lincoln vehicle infotainment systems. Start or join meetings with one tap, use audio-only mode while driving, and move meetings effortlessly between devices.

Create and share AI Companion responses

Turn your AI Companion insights into action with new sharing capabilities. When AI Companion provides a particularly useful response, you can now instantly create a Zoom Doc from that content or share it directly in Team Chat. Perfect for distributing meeting insights, project updates, or collaborative brainstorming results with your entire team.

Enhanced meeting experience with half-panel view

Stay connected to both your meeting chat and AI Companion simultaneously with the new half-panel design. No more choosing between monitoring chat messages and asking AI questions – now you can do both seamlessly during meetings and while viewing your calendar outside of meetings.

New hero prompts for better AI interactions

Get started with AI Companion faster using new hero prompts that showcase practical use cases and help you discover the full potential of your AI assistant. These prompts are designed to help both new and experienced users maximize their AI Companion experience. Visit our AI Companion prompt library for even more inspiration.

Richer post-meeting experience in Team Chat

Keep conversations flowing after meetings with enhanced post-meeting cards that include:

• Meeting recordings and AI smart summaries
• Shared links, whiteboards, notes, and tasks
• Zoom Docs created during meetings
• One-click sharing control for hosts

Improved global search

Find information faster with two new search enhancements:

• Search emails directly in the Mail tab of your Zoom Workplace app
• Filter all one-on-one chats to quickly locate specific conversations or keywords

Custom avatars add-on

Create personalized avatars that look and sound like you using AI Companion. These avatars can present provided scripts on your behalf in recorded clips, support multiple languages, and help you scale personalized video creation while breaking down language barriers.

Google Meet integration with Scheduler

Provide more flexibility to your meeting attendees by offering Google Meet as a location option when creating recurring or one-off scheduled meetings. No need to switch between different meeting providers.

Next-generation Zoom Virtual Agent

The future of self-service arrives with our new LLM-first agentic framework extending to both chat and voice channels. This evolution enables:

• More dynamic, personalized, and adaptive conversations
• Natural reasoning and action without rule-based script limitations
• Seamless integration with Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and more
• Support for custom APIs to tailor unique business needs

Multi-conversation explorer for revenue teams

Analyze up to 10 sales conversations simultaneously with natural language queries. Get contextual AI responses based on call transcripts and meeting notes to identify common themes, objections, and trends across multiple customer interactions.

Leaders daily digest email

Start each day with AI-generated performance snapshots that include:

• Overview of upcoming calls and team conversations
• Key next steps, memos, and deals from previous day’s calls
• Actionable coaching insights tied to win rates and team performance

Slack integration for Revenue Accelerator

Bring revenue insights directly into Slack with notifications for comments, mentions, new call recording and scorecards, keeping deals moving forward in your preferred collaboration platform.

AI content generation for webinars

Transform webinar recordings into content assets instantly. Generate blog articles, emails and sales briefs directly from your webinar content to extend your event’s impact and engage audiences long after the live session ends.

Enhanced Simulive with custom captions

Upload custom captions for simulive sessions to correct accents, specialized terms, and names that auto-transcription might miss, providing better accessibility with less effort.

Custom AI Companion: Tailor your AI experience to your organization’s unique needs

Transform how your team works with Custom AI Companion, our new paid add-on that makes AI truly yours. Ground conversations with your company knowledge through third-party integrations like Amazon Q and Glean, create custom meeting summary templates that are customer-ready with minimal editing, and automate business processes by connecting AI Companion to apps like Jira. Available for $12/user/month for Zoom Workplace and legacy plans.

AI Studio: Your command center for AI customization

Meet the admin portal that puts AI customization at your fingertips. AI Studio allows admins to test and customize AI Companion capabilities before deploying to users, upload knowledge collections, create custom dictionaries, and build meeting summary templates. It's where you make AI Companion truly understand your organization's unique language and workflows. The Custom AI Companion add-on is required to deploy the capabilities to end users.

Zoom Tasks: Never miss another action item

Surface, manage, and complete tasks across Zoom Workplace with AI Companion doing the heavy lifting. AI Companion automatically identifies tasks from meetings, creates assignments, and helps you prioritize your to-do list. Drive cross-functional follow-through and get through your tasks faster with AI completing work on your behalf.

Private group chats in meetings: Discuss with the right people

Create focused conversations during meetings with private group chats for specific participants. Add custom topics to track multiple chat groups simultaneously and share links with just your group without notifying other participants. Perfect for side discussions that need to happen without disrupting the main meeting flow.

Claim and save for Zoom Rooms: Take your meeting assets with you

Never lose important meeting content again with the ability to claim and save a Zoom Room. Transfer ownership of summaries, recordings, and whiteboards from a Zoom Room directly to your account with a simple QR code scan or mobile device pairing. Get clear prompts during meetings to ensure you never leave valuable assets behind.

Route to last agent: Maintain context and continuity

Eliminate the frustration of repeating information with Route to Last Agent for Zoom Contact Center. Customers can now be automatically routed to the agent who previously helped them, maintaining context and improving resolution times. If the preferred agent isn't available, customers have options to wait, connect with another agent, or schedule a callback.

Workforce Management enhancements: Better forecasting and agent preferences

Optimize your contact center operations with two powerful new features: Deferrable Work Forecasting for non-real-time channels like email and social media, and Agent Scheduling Preferences that let agents specify their preferred start times. Create a more accommodating work environment while ensuring optimal staffing across all interaction types.

Quality Management for messaging: Complete interaction coverage

Extend quality insights beyond voice with Quality Management support for messaging and SMS channels. Analyze text-based communications to create additional coaching opportunities and ensure comprehensive evaluation across all customer interaction types. Now every conversation gets the attention it deserves.

AI Playbooks: Streamline sales success with smart automation

Turn conversations into revenue with AI Playbooks that analyze sales interactions using methodologies like BANT or MEDDIC. Define custom playbooks with prompts to extract key information from every conversation, automatically map intelligence to CRM fields, and gain immediate visibility into what's working across your deals.

Deal Explorer: Get instant answers to move deals forward

Ask plain-language questions about your deals and get instant answers from meetings, calls, and CRM data. Choose from AI-suggested questions for quick insights or create custom queries to understand deal dynamics. Reduce time spent searching across platforms and focus on what matters most - closing deals.

Zoom Workplace for Education: Streamlined communication across the campus

Zoom Workplace for Education are education-specific bundles addressing unified communication needs for schools and campuses, bringing options for team chat, phone, whiteboard, meetings, webinars, and more together in a single solution to help deliver frictionless communication and collaboration experiences — for students, teachers and administrators alike.

Zoom Small Language Model

Our federated AI approach leverages our own Small Language Model (SLM) and Large Language Models (LLMs) as well as third-party models to provide high-quality and cost-effective results for users. Zoom’s SLM is optimized for specific AI skills and is used to improve translations for eight languages: (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English.

Workspaces

Delivery Management

Scan packages, mail, and deliveries as they come in, triggering an alert via email, or Team Chat (or third-party apps) that tells the recipient their package has arrived.

Webinar summaries with AI Companion

If you’re tired of spending hours drafting post-event summaries, AI Companion helps you instantly turn your webinar into a concise email summary that highlights key points for attendees.

AI scorecard enhancements

Say goodbye to manual call reviews. Automated scorecards help teams scale coaching and quality assurance with no manual review. Automatically score every conversation — even quick 30-second ones — with AI-powered justifications, keyword-triggered indicators, and exportable analytics for deeper coaching insights.

YouTube App for Zoom Meetings

Share YouTube videos directly to your Zoom meeting. Participants can enjoy watching videos through high-quality, native YouTube playback without traditional screen sharing lag or audio delays. For enhanced collaboration, videos can be added to a shared meeting queue where users can control the playback features.

Zoom Revenue Accelerator Gainsight integration

Bring conversation insights into your customer success workflows with our new integration with Gainsight. Automatically log key activities, view call summaries, next steps, and participant details—all within Gainsight’s Account Timeline. No more jumping between tools—just instant context where your team needs it.

Zoom Contact Center for Chrome

Bring the full power of Zoom Contact Center to any device running Chrome OS. Spin up devices for agents who can work from anywhere there’s an internet connection.

Mitel hybrid solution

The Zoom-Mitel integration is now live, enabling our customers to connect their existing Mitel telephony systems with Zoom Workplace. Offering a best-of-both-worlds approach, this new solution makes it easy for Zoom customers to place and receive calls directly in the Zoom app while also enjoying a unified experience to access Zoom AI Companion, Zoom Meetings, Zoom Team Chat, and Zoom Docs.

Billable hours

If your role requires you to bill your hours, then you know it can be a pain to track the time you spend on phone conversations. With billable hours for Zoom Phone, you can keep track of your billable hours right inside Zoom Phone and give your full attention to your clients, not watching the clock. This is now available for online paid plans.

Forms

Collect data with ease! Our new forms help you gather information from colleagues directly within your organization or externally.

Avatar templates with AI Companion

Generate Zoom Clips at scale! With a library of  18 pre-generated avatars to choose from, Zoom Clips avatar templates help you save time by removing the need to re-record multiple videos. Instead, upload your script and let the avatar do the rest. Reduce unnecessary meetings, and communicate more effectively, even when in different time zones. Clips avatar generation is limited to three minutes per licensed user per month.

CRM CTI Connector v3

The newest version of our CRM CTI Connector includes more than 15 new features and will be automatically enabled for all accounts (previously only available by request). This enhanced version enables agents to leverage advanced features while managing engagements through supported CRMs, to help you deliver a more powerful and efficient experience.

ZRA for mobile

Move deals forward while you’re on the go. The Revenue Accelerator for mobile app lets you access and review your conversations from your mobile device. Listen to your reps’ calls, reply to comments, add new comments, and manage playlists. Share recordings and update permission settings all from the palm of your hand.

Organization-wide shape collections

Have a favorite icon or frequently used shapes? Now it’s simple to share icons between teams. As an admin, you can manage your organization’s shape collections and accept submissions from teammates. As a user, you can submit collections of whiteboard objects or icon stencils for approval. Please note, this feature is available with a Whiteboard Plus license on the Zoom desktop and web apps.

Data table enhancements

You can now instantly create charts in Zoom Docs using data tables with the dashboard feature, as well as use synced data tables to keep data tables updated across your various Docs. When you make changes in a synced table, the updates are reflected in real-time, even from another Doc. The new data table sub-row enables items nested within a table to be created under parent headings for easier management and project tracking.

Companion audio for Zoom Rooms

Ditch the expensive microphones! Zoom Rooms customers can experience clearer meeting audio without multiple microphones. This new feature enables you to use a laptop’s microphone as an additional meeting audio source for enhanced sound quality and clarity. The new “listen” feature in companion mode provides the option to listen to a meeting through connected headphones or assistive devices, helping improve audio for individuals with hearing impairments or when hearing is difficult.

Virtual Agent integration with Zoom Contact Center WhatsApp Flows

When you deploy our virtual agent into Zoom Contact Center WhatsApp Flows, you can access the popular customer service channel and provide enhanced customer support without increasing your agents’ workloads.

KB Content live language translation

With our live language translation feature, you’ll no longer need a separate knowledge base for each language. Access real-time, AI-fueled translations of KB content for chatbot answers to help you serve global and multilingual customers at scale.

Advanced video CMS

Turn your videos and recordings into an engaging media hub with Zoom Events. Store, manage, distribute, and track your video content all in one place. Create curated video playlists and channels on your Zoom content hub or embed them on any website.

Simulive: Go Live

Transition seamlessly from recordings to live content. Keep your audiences engaged by incorporating live content into your Simulive webinar. Schedule webinars to start automatically without needing the host to be present.

AI topic detection

Now there’s an easy way (zero setup) to uncover the topics that close deals. Instantly grasp critical topics from customer and seller conversations through AI detection, which lets you view topics in your conversation lists, reports, deals detail pages, and beyond. You’ll be on the fast path to drive winning seller behavior as you identify new objections, competitors, or pain points with ease.

Healthcare

Zoom Rooms stethoscope integration: Zoom Rooms can now support local mic source selection to easily integrate with electronic stethoscopes to enable remote patient exams. Healthcare providers can then examine patients virtually, while on-site staff can switch between the regular microphone for conversation and the stethoscope's unfiltered audio feed.

Zoom Revenue Accelerator for Google Meet

For sales teams that use Google Meet, our new integration enables you to record and analyze meetings directly from Google Meet and still enjoy the benefits of Revenue Accelerator. Features like transcription highlights, sentiment analysis, and engagement scores can help you glean new opportunities. Short on time? Check out AI-detected topics in your conversation lists, reports, deals detail pages, and beyond to quickly identify critical conversation topics. Our AI-powered insights can help you gain a deeper understanding of customer engagements and how they impact your deal outcomes.