India

Mobile, Virtual, International Toll-Free (ITFS)

Virtual, International Toll-Free (ITFS)

Mobile: Inbound, Outbound, Emergency Calling
Virtual & ITFS:  Inbound Only

No

No

Yes

Yes

New Number Provisioning                                                                                                                                                                                                                                                                                                    

• • Virtual & ITFS: Up to 60 business days
  • Mobile: Up to 10 business days                                                                                                                                                                                                                                              

Address & Documentation validation                                                                                                                                                                                                                                                                  

• • ITFS: Up to 5 business days
  • Mobile: Up to 10 business days

Virtual: No requirements.                                                                                                                                                                                                                                                                                                                     

Mobile:

• Numbers can only be offered to businesses registered in India.
• Numbers are offered on a per-circle basis
• A valid address within the circle is required to offer circle-specific numbers.
• Please ensure all documents are accurate to prevent any delays in processing your request.
• The following documents are required to perform the customer verification:
  
  • Proof of ID: This must be of the Authorised Signatory
  • Authorised Signatory details: Name, contact e-mail, contact number, and passport size photo.
  • Proof of Entity: Certificate of Incorporation awarded by the Ministry of Corporate Affairs (MCA).
  • Authorisation letter: If the Authorised signatory is the director of the
    company, then the company/LLP master data from the MCA website can be considered as an authorisation letter; otherwise Board resolution needs to be supported as an authorisation letter.
  • Proof of Site Address: An official utility bill such as water, electric, fixed line, leased line, or broadband bill.
    • • To meet the requirements, the document must:
        
        • Be dated within the last 3 months.
        • Clearly show the company name and address (which will need to be verified).
        • If you have other documents that can serve as proof of address, please contact Zoom’s numbering team to discuss their acceptability.
  • Physical Address verification: The address specified for ordering numbers will undergo a physical verification process. Additionally, the latitude and longitude coordinates of the address will be captured and documented in the Customer Application Form (CAF) to ensure accurate verification and record-keeping
  • Authorised Signatory: The customer's authorised signatory will sign the Customer Application Form (CAF) using their Digital Signature Certificate (DSC). Certificates from Class 1, 2, or 3 DSC are acceptable for signing the CAF. Please note that only DSC signatures are accepted; signatures from any other digital signature method will not be considered valid.                                                                                                                                                                                                                                                                                                                     

ITFS: A valid address worldwide (Outside India) is required.