AI Receptionist greets callers, answers common questions, books appointments, and routes important calls — so customers get help without pulling your team away from the floor.
Zoom Virtual Agent Receptionist
Never miss a call again with AI Receptionist
Built for busy retailers
Calls often come when your team can't step away — during the lunch rush, while helping a customer, or after closing — but AI Receptionist helps you never miss an opportunity.
Always on, always available
Provide 24/7 coverage after hours or during peak times, so every customer gets a fast response — even when your team can't pick up.
Handles the basics, automatically
Answers questions like “What are your hours?” or “Can I book a service?”, and sends details by text so customers can get the information they need.
Seamless handoffs to your team
When something requires a real person, the call routes to the right team member with the caller’s request and context already captured.
Use cases
See how AI Receptionist helps busy retailers stay responsive
Key features
An AI receptionist that knows your business, not just your menu options
Built into Zoom Phone
AI Receptionist works within Zoom Phone to automate incoming calls and keep your business responsive.
Natural conversations
Customers speak naturally when they call. AI understands intent and responds quickly — no phone trees or “press 1” menus.
Intelligent request handling
Connect your website or FAQs so AI can answer questions, schedule appointments, and handle routine requests automatically.
Smart call routing
Route calls based on what the caller needs — whether it’s a department, service request, or specific employee.
Follow up with SMS
Send confirmations, directions, or helpful links via text during or after a call — making it easy to share important details with customers right away
Transfer by name
Let callers simply ask for who they need. AI Receptionist recognizes names and connects them to the right person automatically.
Fast, no-code setup
Configure your AI Receptionist directly in the Zoom Phone admin portal. Customize greetings, skills, and call flows in minutes.
Built-in insights
Track call volume, caller intent, and how requests are handled so you can improve your customer experience over time.
Never miss a customer opportunity
AI Receptionist answers calls 24/7, helps customers get what they need,
and turns every call into a potential sale — so your team can stay focused
on in-store shoppers.
*Free trial is available to existing Zoom Phone customers at this time.