Zoom Phone helps retail teams coordinate, share devices seamlessly, and respond to customer needs quickly — so every shift runs smoothly.
Zoom Phone for Retail
Cover the floor without missing a call
Support customers with a virtual receptionist
Never miss a customer call while associates are busy. Zoom Phone AI Concierge answers routine questions about hours, locations, and return policies while staff focus on in-store shoppers. Complex inquiries? They're automatically routed to available associates when they’re ready — saving staff time on repetitive requests while ensuring every customer gets immediate attention.
Coordinate staff with the push of a button
When a register backs up or stock runs low, associates can instantly connect across aisles, departments, or the stockroom with push-to-talk voice check-ins. Quick communication means fewer delays, faster problem-solving, and smoother store operations.
Hear each other clearly, even in noisy stores
On a noisy floor, associates can still hear each other clearly with Zoom Phone's noise reduction. Whether checking on stock in the back or confirming a price with another department, conversations stay clear so customers can get fast answers.
Share devices between shifts
Store associates are always on the move. With Zoom Phone, they simply pick up a shared device at the start of their shift and immediately access store lines — no personal logins needed. This cuts license costs for seasonal staff while ensuring every customer call gets answered, every time.
Need a VoIP phone that does more than calls? Try Zoom Phone.
Get more ways to communicate with Zoom's connected phone solution — call, video, chat, SMS, fax, and more.