Zoom Phone helps your support team answer calls quickly, handle tough issues together, and keep track of follow-ups — so customers can get the help they need.
Zoom Phone for Customer Experience
The phone system your support team will actually love
Get customers to the right person, quickly
When customers call, they don't want to get bounced around. Shared lines, call queues, and easy transfers help make sure every customer gets connected with the right agent. And for more complex cases, calls can move seamlessly to Zoom Contact Center with full context.
Step in when customers need it most
Not every situation can be handled by the first agent. Supervisors can quietly monitor and instantly join when a conversation needs extra care. Whether it’s a VIP client or a complex issue, managers can resolve problems on the spot, creating a better customer experience and keeping teams supported.
Stay on top of callbacks
Agents don’t have to sift through a pile of voicemails to know who to call back first. With smart voicemail that prioritizes messages and highlights action items, your team gets a clear roadmap for callbacks, whether it’s an urgent customer issue or a VIP client. No more wondering who to prioritize, just faster responses.
Provide 24/7 support without burning out your team
Your team doesn't need to spend valuable time answering the same questions over and over. Set up AI receptionist to answer routine questions like business hours, policies, or order status, while routing complex calls to the right team with full context. Customers can get help quickly, and your team can focus on conversations that really matter.
"We saw improvement right away. We don't lose calls anymore. We didn't have that with RingCentral. Zoom Phone helps us better engage with our clients, and the metrics and data it provides helped us capitalize on ROI almost immediately."
John Georgatos
CIO, Mike Morse Law Firm
Discover how teams use Zoom Phone
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Need a VoIP phone that does more than calls? Try Zoom Phone.
Get more ways to communicate with Zoom's connected phone solution — call, video, chat, SMS, and fax.