India

Country code: +91

Last updated: January 26, 2025

	Zoom Phone	Zoom Contact Center
Supported Number Type	Mobile International Toll-Free (ITFS)	International Toll-Free (ITFS)
Number Porting Supported?	No	No
New Number Supported?	Yes	Yes
Lead Times	New Number Provisioning ITFS - Up to 3 business days Mobile - Up to 10 business days Address & Documentation validation ITFS - Up to 5 business days Mobile - Up to 10 business days *Physical address verification required for every circle
Compliance Requirements for Service Activation	Mobile: Numbers are offered on a per-circle basis, numbers can only be offered to registered Indian businesses. A valid address within the circle is required to offer circle-specific numbers. The following are the required documents to perform the Customer verification: ID Proof of Authorized Signatory Entity ID Proof: Business registration certificate or Company incorporation certificate awarded by the Ministry of Corporate Affairs (MCA) Authorization letter: If the Authorized signatory is the director of the company then company/LLP master data from the MCA website can be considered as an authorization letter otherwise Board resolution needs to be supported as an authorization letter. Site Address Proof: Fixed line/leased line/Broadband bill etc. Authorized Signatory details: Name, e-mail, Contact, and Passport Size Photo Physical Address verification: The address specified for ordering numbers will be physically verified and Lat-long of the address will be captured to document in the customer application form (CAF) Customer's authorized signatory will sign the CAF through his digital signature certificate (DSC). Class 1/2/3 DCS Can be used for signing of CAF ITFS - A valid address worldwide (Outside India) is required.