The popularity of Zoom Rooms continues to grow as their ease of use and reliability prove essential to organizations looking to simplify their meeting experiences. Of course, IT departments are key to ensuring Zoom Rooms continue to “just work.” Poor network bandwidth, a broken mic, and disconnected power cables are just a few of the things that can cause a poor Zoom Rooms experience.
Emails certainly will get the ball rolling, but wouldn’t it be great to have service tickets generated with all the pertinent details automatically? And what if you could send service request notifications directly into a support messaging channel? Fortunately, the Zoom platform is able to monitor these types of issues and automatically alert IT personnel to them through a partnership with ServiceNow, which greatly simplifies the support ticketing process.
ServiceNow is one of the leading cloud IT service management solutions, and its automation and integration capabilities provide powerful tools for handling IT service management incidents. When your business enables Zoom’s new ServiceNow app, you can use ServiceNow’s Flow Designer to create custom workflows to quickly take action and minimize Zoom Rooms disruptions.