Before using Zoom, Atlassian was leveraging a range of communications solutions to maintain communications between its global offices and provide services to IT teams around the world. Atlassian has a video-first culture that heavily leverages the technology to communicate and disseminate information, and using a wide range of tools made it difficult to know which tool to use in different situations. By switching to Zoom, the teams at Atlassian were able to use one solution for video conferencing and webinars and create consistency in their communications.
“We were previously using a number of different bridges, a number of different endpoint technologies,” said Harvey Jones, the Workplace Collaboration Lead at Atlassian. “We’ve now standardized on Zoom for both meetings and webinars.”
The switch to Zoom has helped the teams at Atlassian collaborate with greater efficiency and effectiveness, especially with Zoom Rooms. With useful features like live annotation and screen share, employees at Atlassian were able to get more out of their communications experience and drive productivity.
“A lot of our projects right now are in the design and development phase,” said Rick Wong, Campus Development Lead at Atlassian’s Sydney office. “So we are always ideating over drawings we put on the touchscreen. Someone at our end will mark up an area of the drawing that might need to be changed or shifted. We really love the Zoom touch screen.”
The teams at Atlassian were also able to use Zoom to improve their delivery of customer service and support. With Zoom’s screen share feature, Atlassian’s support teams were able to guide customers through the troubleshooting process and help them reach effective solutions much faster.
“A lot of our customers are globally dispersed IT teams,” said Tania Clarke, a Senior Product Marketing Manager at Atlassian. “To be able to walk someone through share screens and troubleshoot really quickly in a matter of minutes, rather than going back and forth on email, is hugely beneficial to them.”