Enable AI-first experiences with Zoom Workplace and Microsoft Teams

Leverage reliable, enterprise-grade calling, meetings, SMS, and AI Companion seamlessly within Microsoft Teams—no additional Teams licenses required.

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Zoom Workplace and Microsoft Teams
Enterprise-grade telephony

Enterprise-grade telephony

Integrate advanced calling, SMS, Zoom Meetings, Zoom AI Companion, and more seamlessly into Microsoft Teams.

Business continuity

Business continuity

Keep your business running smoothly with Zoom’s 99.999% SLA and Phone local survivability, maintaining your ability to connect even during Teams outages.

Reduce context switching

Reduce context switching

Minimize disruptions and maintain focus with the Zoom Assistant — a widget that displays a Zoom Phone interface in the corner of your desktop for easy access.

Your communications, your way

Zoom Phone is integrated with Microsoft Teams in two ways – the Zoom App for Teams allows you to manage calls and meetings easily within the Teams interface, and with Direct Routing for Teams you can route PSTN calls while maintaining control over phone numbers and calling plans.

Your communications, your way

Zoom App for Microsoft Teams

Keep your teams connected and productive, without disruptions

  • Seamless integration
    • Start Zoom Phone calls and Zoom Meetings directly from Teams chats
    • Send and receive SMS messages to internal and external phone numbers
    • Use the Zoom App for Teams to manage calls without switching platforms
  • Advanced telephony features
    • Access call recording, queue management, and multi-line handling within Teams
    • Get live call transcriptions and actionable AI Companion summaries with paid Zoom accounts*
  • Reliability and productivity
    • Stay productive with a 99.999% SLA and the ability to make and receive Zoom Phone calls, even during Microsoft Teams outages

*Included at no additional cost with the paid services in your Zoom user account

Features

Call management

Make, receive, and manage calls without ever leaving the Teams app

Business continuity

99.999% SLA and local survivability, with access to Zoom Workplace when Teams is unavailable

Advanced telephony capabilities

Call recording, queue management, and multi-line handling

AI Companion capabilities

Post-call summaries with actionable next steps, voicemail prioritization and task extraction

Global reach

Local PSTN access to 49 countries to expand presence

Elevate to a meeting

Seamlessly elevate Microsoft Teams chats to Zoom Meetings or Zoom Phone calls

SMS

Send text messages to internal and external phone numbers

Presence sync

Sync presence between Zoom and Teams to avoid interruptions and maintain workflows

Zoom Assistant

Configure speed dial for key contacts, transfer calls, and search through contacts with a Zoom Phone widget, present during active calls or persistently depending on your preference

Zoom Phone Direct Routing for Teams

With Zoom Phone Direct Routing for Microsoft Teams (available for an add-on cost) , you can simplify your communication infrastructure, maintain control over phone numbers and calling plans, and leverage your current hardware investment.

  • Manage telephony needs through Zoom’s intuitive admin portal

  • Use the native Teams dialer with an E5 or Teams Phone System license

  • Route PSTN calls with Zoom Phone numbers — no Teams calling plan required

  • Access advanced features like automatic call recording and SMS

  • Count on Zoom’s 99.999% SLA uptime to stay connected during Teams outages

  • Assign Zoom Phone numbers to users, common areas, auto attendants, and call queues

  • Dial extensions seamlessly across Teams and Zoom Phone users

Zoom Phone Direct Routing for Teams
Download Zoom Workplace for Microsoft Teams today

Already a Zoom Phone customer? Download Zoom Workplace for Microsoft Teams today.

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Not a Zoom Phone customer? Start today and enjoy a seamless integration with Microsoft Teams already included.
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Pro Plus
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Enterprise Plus

Contact us for pricing information >50 seats
Everything in Business Plus, and:
    • 1000 participants per meeting
    • Automated captions & translations
    • 1,000 Sessions attendees
    • Zoom Rooms
    • Conference Room Connector
    • Power Pack (advanced call management and analytics)
    • Common Area Phones
    • Whiteboard Plus
    • Customer-Managed Key