Uganda

Country code: +256

Last updated: June 19, 2025

Zoom Phone

Zoom Contact Center

Supported Number Type

International Toll-Free Service (ITFS), Virtual

International Toll-Free Service (ITFS), Virtual

Capability

ITFS: Inbound Only
Virtual: Inbound Only

Number Porting Supported?

x

No

x

No

New Number Supported?

check

Yes

check

Yes

Lead Times

New Number Provisioning: 
ITFS: Up to 10 business days
Virtual: Up to 10 business days

Address & Documentation validation: 
ITFS: Up to 3 business days
Virtual: Up to 5 business days

Compliance Requirements for Service Activation

ITFS:

  • A valid address worldwide is required. 
  • Proof of Entity (any of the following)
      • Sole Proprietorships
      • Corporations (including Limited Liability Companies)
      • Partnerships (General or Limited)
      • Schools and Universities
      • Non-Profit Organizations
      • Government Agency
  • Proof of address (any of the following)
      • Utility Bills
      • Financial Documents
      • Government-Issued Documents
      • Official Correspondence
      • Other Acceptable Documents
        • Property deed or title.
        • Rental agreement.
  • Letter of Intent with Company Letterhead (To be provided by Zoom)


Virtual:

  • Proof of Address (In Uganda)
  • Company Registration
  • Letter of Intent (LOI)