What's New

The latest innovations at Zoom you don’t want to miss. 

Agentic Retrieval for Gmail and Outlook

Agentic Retrieval for Gmail and Outlook

Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.

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Contact Center Voice Message Recordings for Callbacks

Contact Center Voice Message Recordings for Callbacks

Allow customers to record a short voice message explaining their issue when they request a callback.

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Zoom Workplace for Frontline (Government)

Zoom Workplace for Frontline (Government)

Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.

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Zoom AI Companion 3.0: Conversational Work Surface

Zoom AI Companion 3.0: Conversational Work Surface

Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.

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A new simplified Zoom Workplace app

A new simplified Zoom Workplace app

The refreshed, simplified UI makes it easier for users to navigate, switch between tabs, and maintain control of the layout.

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Custom agents updates for Custom AI Companion

Custom agents updates for Custom AI Companion

Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP), simplifying the complexity of manual, cross-app workflows.

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Zoom Virtual Agent: Voice Tuning

Zoom Virtual Agent: Voice Tuning

You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully.

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Revenue Accelerator: Win/Loss Analysis

Revenue Accelerator: Win/Loss Analysis

Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis.

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Zoom Webinars & Events

  • January 2026

Learning Certificates for Webinars

  • Design and email custom certificates to attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions.
  • Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom.

 

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Learning Certificates for Webinars
  • January 2026

Company Insights for Events

  • Group attendees by their business email domains to see exactly which organizations are engaging with your events.
  • Sales teams don’t sell to individual email addresses—they sell to accounts. See clearly when a whole team from a target prospect shows up.

 

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Company Insights for Events
  • January 2026

Event Engagement Score

  • Rate attendee engagement on a 0-10 scale based on actions like chat activity, Q&A participation, and poll responses.
  • "Attended" doesn't mean "listened." Understand who was leaning in, so you can prioritize the leads that are actually interested.

 

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Event Engagement Score

Zoom Webinars & Events

Inspire customers and prospects with high-impact events and extend your content's value.

  • October 2025

Analytics Enhancements

  • Gain visual insights to spot engagement trends faster with clearer, unified single and recurring session analytics.
  • Event organizers can quickly understand event performance, with standardized event definitions and visual charts. This new experience is on by default but provides a toggle back to the legacy view before its retirement in late 2025.

 

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Event Analytics
  • October 2025

AI Summary and AI Companion Attendee Experience

  • Give webinar attendees context when they need it and reduce host interruptions. Late attendees can quickly get caught up using hero prompts, and the first 1,000 attendees can ask questions without interrupting the speaker.
  • Participants can use AI Companion to get AI-generated catch-up summaries if they join late. Hosts receive an editable AI summary post-event that they can include in follow-up emails. Hosts can also control access to AI Companion questions before or during the webinar.

 

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AI Summary and AI Companion Attendee Experience
  • October 2025

Content Generation with AI Companion in 9 Languages

  • Scale your content engine by transforming one-time events into a marketing engine to engage wider, global audiences. This removes the bottleneck for small marketing teams, allowing you to leverage AI to produce high-quality content without waiting for content resources.
  • AI Content Generation is now available in 9 different languages including French, Spanish, German, Italian, Dutch, Portuguese, Mandarin Chinese (Simplified and Traditional), and Japanese. It extends your event content by transforming webinar recordings into multiple marketing assets seamlessly!

 

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