What's New

The latest innovations at Zoom you don’t want to miss. 

Agentic search enhancements

Agentic search enhancements

Ask AI Companion enterprise-level questions across Salesforce, Google Drive, ServiceNow, Box, Workday, Confluence, SharePoint, Zendesk, and more — with ten connectors now live (requires Custom AI Companion add-on).

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My Notes on mobile

My Notes on mobile

Use My Notes on mobile to transcribe and take notes during in-person meetings or on-the-go conversations.

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MCP Integration with Claude

MCP Integration with Claude

Build context-aware AI workflows in Claude Cowork and Claude Code by using Zoom’s meeting intelligence to power deeper reasoning and more accurate outputs.

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AI Companion Workflow Enhancements

AI Companion Workflow Enhancements

Use the new "Deep Reasoning" node to build more complex automations that understand the context of your tasks.

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ZVA Custom Dictionary

ZVA Custom Dictionary

Define specific business terms and phonetic spellings so the virtual agent speaks and understands your industry's language.

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Custom AI Avatars for Clips

Custom AI Avatars for Clips

Turn static slide decks into dynamic video content by using your AI avatar to deliver the presentation script.

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Zoom Enhanced Media

Zoom Enhanced Media

A paid add-on for Meetings and Zoom Rooms that delivers higher bitrate and higher frames-per-second video for customers who need broadcast-quality fidelity.

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AI Note-Taking Across All Your Meeting

AI Note-Taking Across All Your Meeting

Use AI Companion to take notes in meetings—not just Zoom. My Notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, and if enabled, the transcript can be used to enrich the notes you jot down during the session.

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New Agent Desktop for Contact Center Voice

New Agent Desktop for Contact Center Voice

Agents used to hunt for context mid-call. Now the customer’s history, an AI-generated summary, and suggested next steps are all visible when they pick up—no jumping between screens.

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ZVA Voice-to-Zoom Phone Handoff

ZVA Voice-to-Zoom Phone Handoff

When a Zoom virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically.

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Agentic Retrieval for Gmail and Outlook

Agentic Retrieval for Gmail and Outlook

Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.

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Contact Center Voice Message Recordings for Callbacks

Contact Center Voice Message Recordings for Callbacks

Allow customers to record a short voice message explaining their issue when they request a callback.

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Zoom Workplace for Frontline (Government)

Zoom Workplace for Frontline (Government)

Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.

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Zoom AI Companion 3.0: Conversational Work Surface

Zoom AI Companion 3.0: Conversational Work Surface

Interact with a new central hub on the web that integrates Zoom Canvas, meeting insights, and web search into a single workspace.

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A new simplified Zoom Workplace app

A new simplified Zoom Workplace app

The refreshed, simplified UI makes it easier for users to navigate, switch between tabs, and maintain control of the layout.

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Custom agents updates for Custom AI Companion

Custom agents updates for Custom AI Companion

Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP), simplifying the complexity of manual, cross-app workflows.

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Zoom Virtual Agent: Voice Tuning

Zoom Virtual Agent: Voice Tuning

You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully.

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Revenue Accelerator: Win/Loss Analysis

Revenue Accelerator: Win/Loss Analysis

Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis.

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Zoom Webinars & Events

  • May 2026

Recording Studio

  • Record individual video and audio streams of webinar participants for broadcast-quality output. Control who gets recorded, start and stop sessions, and monitor upload progress. Get crisp video files that hold up for content repurposing and post-production editing.
  • Pulling individual speaker feeds out of a recorded webinar used to mean a full re-edit. Now every participant is captured as a clean, separate file you can actually work with.

 

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Recording Studio
  • May 2026

Event Certificate Vault

  • Attendees can access past certificates any time in the vault - even after the event lobby closes.
  • Search, preview, and download certificates as PDFs without signing in to a Zoom account, using a one-time passcode to access what they've earned.

 

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Event Certificate Vault

Zoom Webinars & Events

  • April 2026

Certification in Simulive

  • Issue certificates to up to 5,000 attendees who meet specific requirements during pre-recorded Simulive webinars.
  • Gone are the days of messy spreadsheets and manual tracking for compliance or training. Once an attendee hits your criteria, their certificate is automatically generated and emailed to them.

 

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Certification in Simulive

Zoom Webinars & Events

  • March 2026

Simulive Queued Videos

  • Upload an intro, a main recording, and an outro to play in sequence automatically during a webinar session.
  • Tailor the same core presentation for different audiences by simply swapping the intro or outro, saving hours of manual video editing.

 

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Simulive Queued Videos
  • March 2026

Automated Simulive Engagement

  • Schedule exactly when you want polls, quizzes, and downloadable resources to appear during a pre-recorded webinar.
  • Gone are the days of needing a staff member to sit in on every replay just to click "launch" on a poll at the right second.

 

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Automated Simulive Engagement
  • March 2026

Advanced Event Analytics: Topics of Interests, Benchmarks, and Company Insights

  • View reports that show which topics resonated with your audience, compare your performance against industry standards, and access detailed engagement profiles for attending companies.
  • When you need to prove your event strategy is working, you have hard data to show what landed and which businesses are ready for a sales follow-up.

 

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Advanced Event Analytics: Topics of Interests, Benchmarks, and Company Insights

Zoom Webinars & Events

Business Services: Webinars & Events

  • February 2026

AI-Driven Key Moments

  • AI analyzes engagement patterns throughout a webinar—reactions, chat spikes, Q&A surges—and identifies the specific segments that drove the most audience activity. Hosts get a visual timeline showing exactly where attention peaked. Available with Webinars Plus and Events.
  • You used to guess which parts of your webinar landed based on when people dropped off. Now you know exactly which moments resonated—and for recurring series, you can compare across sessions to see what consistently works.

 

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AI-Driven Key Moments
  • February 2026

Learning Certificates for Webinars

  • Design and email custom certificates for up to 5,000 attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions.
  • Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom.

 

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Learning Certificates for Webinars

Zoom Webinars & Events

  • January 2026

Learning Certificates for Webinars

  • Design and email custom certificates to attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions.
  • Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom.

 

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Learning Certificates for Webinars
  • January 2026

Company Insights for Events

  • Group attendees by their business email domains to see exactly which organizations are engaging with your events.
  • Sales teams don’t sell to individual email addresses—they sell to accounts. See clearly when a whole team from a target prospect shows up.

 

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Company Insights for Events
  • January 2026

Event Engagement Score

  • Rate attendee engagement on a 0-10 scale based on actions like chat activity, Q&A participation, and poll responses.
  • "Attended" doesn't mean "listened." Understand who was leaning in, so you can prioritize the leads that are actually interested.

 

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Event Engagement Score

Zoom Webinars & Events

Inspire customers and prospects with high-impact events and extend your content's value.

  • October 2025

Analytics Enhancements

  • Gain visual insights to spot engagement trends faster with clearer, unified single and recurring session analytics.
  • Event organizers can quickly understand event performance, with standardized event definitions and visual charts. This new experience is on by default but provides a toggle back to the legacy view before its retirement in late 2025.

 

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Event Analytics
  • October 2025

AI Summary and AI Companion Attendee Experience

  • Give webinar attendees context when they need it and reduce host interruptions. Late attendees can quickly get caught up using hero prompts, and the first 1,000 attendees can ask questions without interrupting the speaker.
  • Participants can use AI Companion to get AI-generated catch-up summaries if they join late. Hosts receive an editable AI summary post-event that they can include in follow-up emails. Hosts can also control access to AI Companion questions before or during the webinar.

 

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AI Summary and AI Companion Attendee Experience
  • October 2025

Content Generation with AI Companion in 9 Languages

  • Scale your content engine by transforming one-time events into a marketing engine to engage wider, global audiences. This removes the bottleneck for small marketing teams, allowing you to leverage AI to produce high-quality content without waiting for content resources.
  • AI Content Generation is now available in 9 different languages including French, Spanish, German, Italian, Dutch, Portuguese, Mandarin Chinese (Simplified and Traditional), and Japanese. It extends your event content by transforming webinar recordings into multiple marketing assets seamlessly!

 

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