Personalized service

AI that resolves.
Conversations that connect.

Zoom Virtual Agent adapts effortlessly to each customer, delivering personalized
support through conversations that feel natural, not scripted.

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Solve complex issues with
personalized service

Zoom's virtual agent autonomously resolves complex customer issues from start to finish, reducing the need for human intervention while delivering personalized service tailored to each customer's unique needs and priorities.

Speak with callers conversationally

Our AI virtual agent grasps caller intent through real-time natural language understanding. It remembers key details, adapts on the fly, and guides conversation to the right resolution without missing a beat.

Tailor your AI agent's voice to your brand

Elevate your brand and enhance the customer experience with premium neural voices that sound natural — no extra integrations or coding required. Choose from our curated voice collection, fine-tune one to perfection, or clone a signature voice from an uploaded audio sample.

Communicate with customers in multiple languages

Reduce language barriers without requiring additional technical resources or complex integrations — our growing list of supported languages lets customers communicate naturally in their preferred language while you effortlessly expand your global footprint.

Unlock AI agent insights at a glance

Gain valuable insights into your virtual agent's performance through actionable analytics that reveal cost savings, containment rates, and customer loyalty, empowering you to make data-driven decisions for continuous improvement.