Why your customer experience is failing and where AI can help in 2025

Despite all the recent AI innovations, customer experience is at an all time low. Find out how to harness AI in the right ways to improve your customer experience and agent morale this year. Get expert insights in this two-part conversation with Amy Roberge, head of global CX solutions at Zoom, and Robin Gareiss, CEO and principal strategist at Metrigy.

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Uncover key AI insights for your 2025 CX strategy

36%

improvement in revenue for companies using AI in their contact centers

39%

improvement in CSAT scores for companies using AI in their contact centers

AI can empower agents. If you can

reduce agent turnover to below 15%, your customer satisfaction can go up by 26%

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More CX resources from Metrigy and Zoom

How to boost CX with AI-based transcriptions and summarizations

How to boost CX with AI-based transcriptions and summarizations

See infographic
Why move to the cloud with a UC + CC vendor in 2025

Why move to the cloud with a UC + CC vendor in 2025

See infographic
Use AI to enhance - not eliminate- the human touch

Use AI to enhance - not eliminate- the human touch

Read report
How can AI help to increase revenue/efficiency during customer service interactions?

How can AI help to increase revenue/efficiency during customer service interactions?

Read blog
Discover more resources

Strengthen customer relationships with Zoom customer experience

  • Contact Center

    Contact Center

    Harness the power of AI to deliver prompt, accurate, and highly personalized customer experiences.

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  • Virtual Agent

    Virtual Agent

    Deliver intelligent support with our 24/7 AI virtual agent. Provide quick, personalized help and boost your team’s productivity.

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  • AI Expert Assist

    AI Expert Assist

    Equip agents with AI tools like real-time sentiment analysis and next-best action recommendations. 

  • Workforce Engagement Management

    Workforce Engagement Management

    Track and optimize your customer service team and increase agent proficiency through AI-powered coaching.

    Learn more

  • Quality Management

    Quality Management

    Give your team the tools to be super agents. Design coaching plans by pulling AI-generated summaries and insights from interactions.

Check out our exclusive conversation for expert insights

Find out why your customer experience is failing and where AI can help in 2025 in this insightful interview with Amy Roberge, head of global CX solutions at Zoom and Robin Gareiss, CEO and principal strategist at Metrigy.

Talk to a Zoom CX expert

Watch the interview now

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