Human-like conversations. Lightning-fast responses. Measurable results.
Customers expect more from self-service - and Zoom Virtual Agent delivers. Backed by conversational intelligence and agentic AI, our voice and chat agents go beyond scripted responses to understand, empathize, and resolve.
In this datasheet, you’ll discover how Zoom Virtual Agent sets a new standard for performance:
- Top 5 ASR accuracy: 6.48% WER, outperforming major providers.
- Low latency: Filler response module keeps conversations natural.
- Context aware: Dynamic, personalized responses in real time.
