Zoom Contact Center is an AI-powered, omnichannel contact center platform that helps you deliver prompt, personalized service across voice, video, web chat, SMS, and social channels - all on the same Zoom platform your teams already trust.
With built-in AI, agent-empowering tools, and seamless integrations, Zoom Contact Center helps reduce wait times, improve resolution rates, and transform your customer experience.
In this datasheet, you’ll learn how Zoom Contact Center can help you:
- Connect customers to the right agents, faster
- Personalize every interaction with real-time data and AI
- Empower agents with a single, intuitive interface
- Launch and scale quickly on a trusted cloud platform
- Deliver ROI faster with flexible deployment and licensing options
