AI, integration, and compliance: Unpacking the latest trends and insights for IT leaders

Keeping up with the latest AI advancements is at the top of every IT leader’s mind these days. But issues like business continuity, compliance, and employee experience are still priorities that can’t be ignored.

At Zoomtopia 2025, our annual customer conference, IT leaders shared how they’re facing the challenges of today. From implementing AI that’s customized to your company, to giving employees a unified collaboration experience that integrates with third-party applications from Microsoft, Google, and more, to strengthening your continuity and compliance-enabling solutions, read on to see how we’re helping IT teams create more connected and resilient organizations.

Organizations know there’s a lot to gain from using AI, but when it comes to implementation, many are still in the “messy middle” stage — figuring out the best way to incorporate it into workflows and get employees to actually use it.

But standalone AI tools that aren’t connected to your company’s data or workflows often don’t have the context needed to provide truly helpful answers. Employees get frustrated by generic or incomplete responses, which can lead them to feel skeptical toward AI moving forward.

Built-in tools like Zoom AI Companion can pull from data sources like Zoom meeting summaries, chats, and other communications, providing your AI tools with rich source material to capture additional insights, recommend more complete next steps, and identify more issues that need your attention. 

And with Zoom’s Custom AI Companion add-on, AI Companion can be trained on specific company information and knowledge bases, as well as source from connected third-party apps. This helps AI Companion provide more accurate outputs that incorporate industry-specific vocabulary and specific organizational information. The Custom AI Companion add-on also allows you to tailor AI Companion to your organization’s unique workflows with the ability to create custom agents. These agents help you automate routine tasks and surface the right information, and can integrate with your team’s tools and knowledge bases.

Say your organization is a Microsoft shop. Employees have used Outlook, Word, and Excel in their day-to-day work for decades, and they’re resistant to change. 

But at the same time, you often get complaints about Microsoft Teams, especially from sales reps who are usually hosting calls with people outside your organization. Prospects might have trouble joining Teams meetings, or the quality just isn’t there, which leads to frustration and missed opportunities.

You don’t have to live with “good enough.” Organizations can build the best experience for employees by leaning on the strengths of Zoom Workplace and the ubiquity of Microsoft. 

By integrating Zoom Workplace with Microsoft Teams, your employees get access to high-quality meetings and phone calls with AI Companion built in,* and the resiliency that comes with the combination of two powerful platforms that can work in parallel.

If the past few years have taught us anything, it’s that organizations need to be ready for all kinds of scenarios. You need to have a plan for carrying on business as usual, even when there’s no internet access or employees can’t get to the office.

A recent study showed that 31% of IT outages are due to network or connectivity issues. Any outage, or even internet bandwidth constraints, can impact your ability to do business, but having the right infrastructure in place can help protect against that.

For enterprises, a cloud hybrid approach using a solution like Zoom Node can provide greater resiliency in the event of an outage. Zoom Node for meetings, phone calls, and other services can help maintain business continuity locally for up to 30 days.

Organizations are generating tons of data and content in their day-to-day operations, so security and data management are more critical than ever. 

Compliance issues can come with a hefty price tag — according to data from Theta Lake, organizations have paid a whopping $4 billion in fines (and counting) since 2021 due to a lack of communications compliance. That’s why you need to make sure the platforms you’re using enable your organization to maintain compliance with applicable regulatory requirements. 

Zoom Compliance Manager powered by Theta Lake can help with that. It works to detect compliance risks, helps your organization adhere to archiving and monitoring regulations, and helps with data loss prevention. For an added layer of security, Zoom Customer Managed Key allows you to bring your own encryption keys to protect data from meetings, phone recordings, and more.

Watch the replay of Zoomtopia 2025 on demand to hear from our customers, see demos of our integrations in action, and learn about our latest AI innovations. You’ll get an in-depth look at how Zoom can support your organization, no matter how complex your needs are.

*Included with the paid services in Zoom user accounts. AI Companion may not be available for all regions or industry verticals.