5 reasons to replace your chat app with Zoom Team Chat
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Updated on September 01, 2022
Published on July 25, 2019
When I started to brainstorm this post, the intent was to focus on how Zoom helps our CS team deliver happiness to our customers, but when interviewing our team, I also asked for personal stories. I had meant for them so share examples of interactions with their customers, but I also received tales of how Zoom that has had a positive impact on their personal lives. I was blown away by the power of some of these. The connections our team was willing to share demonstrates how Zoom is delivering happiness to them specifically. Here are a few of those stories: “My parents live in California; I am in Colorado. We use Zoom so they can see their grandkids, for example, when the kids are opening birthday presents or Christmas gifts. My parents get to ‘be in the room’ with us, and it is a great way to keep us all together.”
“My best friends and I have all taken jobs outside the state in which we were raised together. This has made iMessage the communication form of choice. Unfortunately, there is rarely a time when we are all engaged and messaging back and forth so we decided to use Zoom more often. By using Zoom, we can see each other via the gallery view and share our screens, whether on a computer or mobile device. This has helped us plan trips more effectively so that we can see each other in person, something we could never coordinate over SMS.”
“My 9-month-old niece lives in Copenhagen with my sister and brother-in-law, and I use Zoom every Friday to have a ‘check-in’ with them. Having a new niece so far away can get a little sad sometimes, but it is so cool that I get to use Zoom to interact with her. I have used Zoom in this way since she was born, and it is pretty awesome when I talk to her, and she looks at the camera with a big smile and now recognizes my voice. I even have a folder dedicated to all the cute screenshots of our Zoom meetings!” The world continues to grow, and our workforces and families are more spread out than ever. Using Zoom enables our Customer Success team to not only deliver a connection and happiness to our customers, but it has layered its way into our family lives as well. Zoom keeps us all connected and makes our worlds a little smaller. To learn how you can deliver happiness to your Customer Success teams, sign up for a 1-on-1 demo with a Zoom specialist today!