Simplify IT. Speed up support.

Take pressure off IT with Team Chat: One secure platform that combines a familiar interface, built-in AI, and automated workflows.

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Streamline support with chat that routes issues automatically

Use Team Chat as your IT help desk. If someone messages your designated IT channel with a device issue, they’ll instantly get routed to the right person or Zoom Virtual Agent, which carries context from past interactions — no extra tools, manual handoffs, or annoying wait times. In fact, users wait for 50% less time compared to other support methods.

Resolve incidents faster with automated workflows

System outage? No problem — use Workflow Automation to configure an incoming webhook, and a Jira ticket and Team Chat channel will be created automatically, pulling in the right people to resolve the issue.

And with ServiceNow notifications in chat, you’ll get real-time ticket updates and incident alerts so you can stay ahead and respond faster without the app-switching.

Cut down repeat questions with instant emoji-triggered replies

Getting the same questions over and over? Set up Workflow Automation so that when you reply to a chat with a specific emoji, Team Chat automatically sends the right FAQ link or connects that person to the right IT admin. No extra work required.