Share insights, escalate issues, and stay aligned with your customer journey — all within one AI-first chat platform.
Get expert help fast, without adding another tool
When agents need help from product, engineering, or ops, they can quickly message in Zoom Team Chat — no hold music or extra tools.
Use shared chat channels to keep agents aligned across queues
Automatically create dedicated Team Chat spaces for each support queue — so agents handling the same issues can swap solutions, flag patterns, and support each other in real time.
“Team Chat is instantaneous. In five chats we can solve a problem that would have once required 20 emails. So we’ve experienced a new level of efficiency.”
Chris Blackstone
Director, Digital Workplace and End User Computing, Convera
Resources
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Learn how to unify your internal collaboration strategy by finding the right mix of communication channels.
