
Zoom to integrate with Salesforce Service Cloud Voice to provide a unified interface for customers
Simplify agent workflows and enhance productivity with Zoom CX's integration with Salesforce Service Cloud Voice integration.
Updated on April 25, 2022
Published on May 11, 2020
Zoom together with Emergence, Horizons Ventures, Maven Ventures, and Sequoia Capital, all investors in the company, announced that Docket has won first place in their App Marketplace competition, which was announced at Zoomtopia in October of 2019. Docket provides a platform specifically made for client engagement meetings, combining advanced meeting templates, workflows, and integrations with AI-enhanced reporting and feedback, to offer a better meeting process and higher satisfaction in every engagement. The Docket for Zoom integration allows users to create, facilitate, and collaborate on the work that takes place before, during, and after meetings. Docket’s workspace tools give individuals and teams greater clarity, transparency, and alignment from their meetings. The Zoom App Marketplace Competition, which was open to privately held companies leveraging Zoom’s video-first unified communications platform, provided entrepreneurs the opportunity to ideate, grow their reach and users, and add value and happiness to Zoom customers through innovative new integrations and functionality. Docket will receive up to $2 million in funding from the leading venture firms that participated in the competition. The company will also receive an advisory session with senior Zoom product experts, priority development support from the Zoom platform team, a DTEN D7 55-inch all-in-one interactive whiteboard with a 3-year Zoom Rooms license, and 10 Zoom Pro licenses for three years. All finalists also received a Logitech Pro Personal Video Collaboration Kit, sponsored by Logitech. The Zoom App Marketplace, which boasts over 400 integrations and more than 800 million API calls a month (as of Q4 FY20), brings together integrations built by Zoom and third-party developers, making it easy for customers and developers to extend Zoom’s product portfolio with new functionalities. Apps in Zoom’s marketplace are vetted by Zoom for security, privacy, and user experience. The marketplace features apps and bots from top technology companies.