32 fascinating VoIP statistics for every business in 2026

The voice over internet protocol (VoIP) market has exploded in recent years, with the U.S. market alone expected to grow to nearly $152 billion by 2034. From intelligent call routing to self-service speech solutions, Voice over Internet Protocol (VoIP) has transformed how businesses communicate and operate in the digital age. 

In this blog post, we’ll examine the latest VoIP statistics, exploring market trends, advanced features, future projections, and more. By the end, you’ll see why individuals and IT leaders use VoIP for their businesses.

VoIP has forever changed communication by enabling voice calls, video conferencing, and messaging over the internet, eliminating the need for traditional phone lines. More and more businesses are making the switch to a business VoIP telephone solution, improving workflows and cutting costs in the process.

1. By 2034, the U.S. VoIP industry is projected to grow to around $152 billion. The global market is expected to reach $415.2 billion. (Precedence Research)
2. VoIP systems are empowering mobile workers, with managers saying their hybrid and remote teams are 62% more productive compared to those working in-office. (Owl Labs)
3. The cloud-first movement is gaining momentum. By 2027, Gartner predicts that 90% of organizations will have adopted a hybrid cloud approach for their infrastructure. (Gartner)

VoIP isn’t going anywhere — in fact, it’s projected to grow at a compound annual growth rate (CAGR) of 11.8% by 2029. People are using smartphones more than ever, and 5G is getting faster in many places. With better internet and more messaging apps, it’s no surprise that mobile VoIP is taking off. These projections paint a clear picture of the future of VoIP.

Let’s look at VoIP statistics that illustrate the market’s expansion and potential for future growth.

4. The 2025 global VoIP services estimated market value is $169.38 billion, and is projected to reach $264.27 billion by 2029. (Research and Markets)
5. The global mobile VoIP market is expected to grow from $46.9 billion in 2024 to $120 billion by 2033. (IMARC Group)
6. In 2024, North America dominated the global VoIP market, accounting for a 48% revenue share. (Precedence Research)
7. The demand for cloud-based contact center infrastructure is surging, with the market anticipated to grow by 26% between 2024 and 2029. (Mordor Intelligence)
8. The small and medium-sized enterprises segment is projected to experience the fastest growth in the VoIP market through 2034. (Precedence Research)
9. The Session Initiation Protocol (SIP) trunks market segment is expected to grab the largest market share by the end of 2030. (Research Nester)
10. The Asia Pacific region is expected to be the fastest-growing VoIP market in the upcoming years, due to growing mobility and internet access. (Coherent Market Insights)

VoIP has become a trusted communication tool for businesses of all sizes and industries. From small startups to large enterprises, companies are using it to work together better, get more done, and save money.

VoIP is particularly great for remote and hybrid work models, helping to keep communication flowing between off-site and in-office teams. Industries such as IT, healthcare, finance, retail, and education have widely adopted VoIP to improve their workflow. Here’s a look at how companies are reaping the benefits of VoIP:

11. 64% of workplaces are currently implementing a hybrid model. (Zoom)
12. Improved productivity is the top reason why business leaders decide to change their workplace setup. (Zoom)
13. 41% of leaders believe workplaces will be much more flexible over the next two years. (Zoom)
14. More than 76% of customer service teams have extended their support hours to accommodate customers outside traditional business hours. (Hiver)

Unified communications (UC) are designed to bridge the gap between various communication channels, eliminating silos and allowing teams to connect and collaborate easily, regardless of their physical location. 

By integrating various communication methods like voice calls, video conferencing, instant messaging, and file sharing into a single platform, UC has changed the way we do business. Check out these statistics highlighting the growth and impact of UC:

15. There are expected to be more than 131 million global UC users by 2028. (Telecoms Tech News)
16. The global market for unified communications is expected to develop at a CAGR of 17.4% from 2024 to 2030. (Grand View Research) 
17. The global UC market is on track to experience a substantial increase, reaching $628.5 billion by 2033 — up from $146.2 billion in 2024. (DataHorizzon)
18. Mobile unified communications as a service (UCaaS) currently makes up 15% of the market. (Cavell)
19. In 2024, the healthcare sector held the largest share of the UCaaS market. (Introspective Market Research)

Is VoIP reliable for businesses? While VoIP has many benefits, it also comes with unique risks. The distributed nature of VoIP and its reliance on internet connectivity can make it vulnerable to cyber threats such as hacking, phishing, and data breaches.

Additionally, VoIP usage must comply with industry regulations and data privacy laws, requiring businesses to take appropriate security measures. These VoIP statistics help underscore the importance of prioritizing security and compliance when adopting cloud-based communication systems:

20. In 2025, the global average cost of a data breach reached $4.4 million. (IBM)
21. Storing data in the cloud doesn’t guarantee it’s safe; in fact, 40% of breaches affected data spread across multiple environments, with public cloud breaches costing an average of $5.17 million. (IBM)
22. Nearly 40% of data breaches affect multiple data storage locations. (IBM)
23. Nearly a third (29%) of organizations reported being materially affected by a cyber incident in the past year, and of those impacted, 41% attributed the incident to a third party. (World Economic Forum)
24. The number of distributed denial-of-service (DDoS) attacks in Q2 2025 was 44% higher than the same time period in 2024. (Cloudflare)
25. Proactive security AI and automation significantly reduced breach costs, saving organizations an average of $2.22 million over those who didn’t deploy these technologies. (IBM)
26. 68% of data breaches in 2024 involved a human element, underscoring the need for comprehensive security training. (Verizon)

VoIP has evolved beyond basic voice calling, offering advanced features like mobile integration, intelligent AI capabilities, high-quality video conferencing, comprehensive contact center solutions, and more.

Businesses are enjoying these new features, which help make it easier to get things done. SMS capabilities are a key tool in modern VoIP marketing strategies.

These stats show how the latest VoIP features can benefit organizations:

27. 80% of businesses use SMS marketing software to text their customers. (SimpleTexting)
28. Customer self-service portals can resolve up to 70% of tickets without having to contact a human agent. (Richpanel)
29. 67% of consumers are eager to use AI assistants for tasks like addressing customer service issues. (Zendesk)
30. Businesses expect AI tools to increase overall productivity by 64%. (Forbes)
31. 84% of business leaders saw improved productivity after implementing generative AI. (Zoom)
32. Approximately 40% of businesses that use CRMs also use VoIP solutions to help streamline their workflow. (Tech.co)

VoIP has revolutionized communication for businesses, offering a multitude of benefits beyond traditional phone lines. With advanced features like mobile integration, AI capabilities, and video conferencing, VoIP empowers businesses to collaborate and connect more effectively.

As a leader in VoIP technology, Zoom provides reliable and feature-rich solutions for businesses of all sizes. Zoom Phone offers seamless integration with existing workflows and tools, while its cutting-edge AI features, like call summaries and voicemail prioritization, further enhance communication experiences. Explore Zoom’s VoIP solutions and discover how your business can unlock the power of next-generation communication.