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Zoom, Gartner® Magic Quadrant™의 UCaaS 부문 리더로 선정

2026๋…„ Gartner Magic Quadrant for UCaas ๋ถ€๋ฌธ์˜ ํ‰๊ฐ€ ๊ฒฐ๊ณผ๋ฅผ ์‚ดํŽด๋ณด๊ณ , UCaaS ์ œ๊ณต์—…์ฒด ์ค‘ ๋ฆฌ๋”๋กœ ์„ ์ •๋œ Zoom์— ๋Œ€ํ•ด ์ž์„ธํžˆ ์•Œ์•„๋ณด์„ธ์š”.

5 분 읽기 분량

게시 날짜 2024년 10월 10일

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Leo Bolton
Leo Boulton
제품, 솔루션 산업 마케팅 책임자

์กฐ์ง์ด ์•ˆ์ „ํ•˜๊ณ  ์ง€๋Šฅ์ ์ธ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์— ์˜์กดํ•˜๋Š” ํ™˜๊ฒฝ์—์„œ๋Š” ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” UCaaS(Unified Communications as a Service) ํŒŒํŠธ๋„ˆ๊ฐ€ ๊ผญ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ๋งŽ์€ IT ์˜์‚ฌ๊ฒฐ์ •๊ถŒ์ž๋“ค์€ ๊ณต๊ธ‰์—…์ฒด ํ‰๊ฐ€ ์‹œ ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐ์ค€์œผ๋กœ Gartner์˜ ์—ฐ๋ก€ Magic Quadrant๋ฅผ ์ฐธ๊ณ ํ•ฉ๋‹ˆ๋‹ค.

2026๋…„, Zoom์€ Gartnerยฎ Magic Quadrantโ„ข Unified Communications as a Service(UCaaS) ๋ถ€๋ฌธ์—์„œ ๋‹ค์‹œ ํ•œ ๋ฒˆ ๋ฆฌ๋”๋กœ ์„ ์ •๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๋‹น์‚ฌ๋Š” ์ด๋Ÿฌํ•œ ํ‰๊ฐ€๋ฅผ Zoom Chat, Zoom Phone, Zoom Meetings, Zoom Contact Center ๋ฐ Zoom Workplace ์ „๋ฐ˜์˜ AI ๊ธฐ๋Šฅ์„ ํฌํ•จํ•œ UCaaS ์ œํ’ˆ๊ตฐ์„ ์ง€์†์ ์œผ๋กœ ๋ฐœ์ „์‹œ์ผœ ์˜จ ๋…ธ๋ ฅ์˜ ๊ฒฐ๊ณผ๋กœ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ์ด๋ฒˆ ์„ ์ •์€ ์ง€์†์ ์œผ๋กœ ํ˜์‹ ๊ณผ ์•ˆ์ •์„ฑ์„ ์ถ”๊ตฌํ•˜๊ณ , ๊ธฐ์—…์ด ์—ฐ๊ฒฐํ•˜๊ณ  ํ˜‘์—…ํ•˜๋ฉฐ ๋” ๋งŽ์€ ์ผ์„ ํ•ด๋‚ผ ์ˆ˜ ์žˆ๋„๋ก ์ง€์›ํ•˜๋Š” ํ”Œ๋žซํผ์„ ์ œ๊ณตํ•˜๊ณ ์ž ํ•˜๋Š” Zoom์˜ ๋…ธ๋ ฅ์„ ๋‹ค์‹œ ํ•œ ๋ฒˆ ์ž…์ฆํ•ฉ๋‹ˆ๋‹ค.

์ด๋ฏธ์ง€: Gartner, Magic Quadrant for Unified Communications as a Service ๋ถ€๋ฌธ, Pankil Sheth, Megan Fernandez, Nitin Narang, 2026๋…„ 7์›” 29์ผ

 

๋ณด๊ณ ์„œ ๋‹ค์šด๋กœ๋“œ

2025 Gartner Magic Quadrant ์ „ ์„ธ๊ณ„ UCaaS ๋ถ€๋ฌธ ๋ณด๊ณ ์„œ๋ฅผ ๋ฐ›์•„๋ณด์„ธ์š”.

์ง€๊ธˆ ๋‹ค์šด๋กœ๋“œ

์ถœ์ฒ˜

  • Gartner, Magic Quadrant for Unified Communications as a Service ๋ถ€๋ฌธ, Pankil Sheth, Megan Fernandez, Nitin Narang, 2026๋…„ 7์›” 29์ผ
  • Gartner, Magic Quadrant for Unified Communications as a Service ๋ถ€๋ฌธ, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 2025๋…„ 9์›” 22์ผ
  • Gartner, Magic Quadrant for Unified Communications as a Service ๋ถ€๋ฌธ, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 2024๋…„ 10์›” 7์ผ
  • Gartner, ์ „ ์„ธ๊ณ„ Magic Quadrant Unified Communications as a Service ๋ถ€๋ฌธ, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 2023๋…„ 11์›” 28์ผ
  • Gartner, ์ „ ์„ธ๊ณ„ Magic Quadrant Unified Communications as a Service ๋ถ€๋ฌธ, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 2022๋…„ 11์›” 28์ผ
  • Gartner, ์ „ ์„ธ๊ณ„ Magic Quadrant for Unified Communications as a Service ๋ถ€๋ฌธ, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 2021๋…„ 10์›” 18์ผ
  • Gartner, ์ „ ์„ธ๊ณ„ Magic Quadrant for Unified Communications as a Service ๋ถ€๋ฌธ, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 2020๋…„ 11์›” 11์ผ
  • Gartner, Magic Quadrant for Meeting Solutions ๋ถ€๋ฌธ, Mike Fasciani, Tom Eagle, Brian Doherty, Christopher Trueman, 2021๋…„ 10์›” 7์ผ
  • Gartner, Magic Quadrant for Meeting Solutions ๋ถ€๋ฌธ, Mike Fasciani, Tom Eagle, Adam Preset, Brian Doherty, 2020๋…„ 10์›” 12์ผ
  • Gartner, Magic Quadrant for Meeting Solutions ๋ถ€๋ฌธ, Mike Fasciani, Adam Preset, Tom Eagle, 2019๋…„ 9์›” 5์ผ
  • Gartner, Magic Quadrant for Meeting Solutions ๋ถ€๋ฌธ, Mike Fasciani, Tom Eagle, Adam Preset, 2018๋…„ 9์›” 4์ผ
  • Gartner, Magic Quadrant for Meeting Solutions ๋ถ€๋ฌธ, Adam Preset, Mike Fasciani, Tom Eagle, 2017๋…„ 9์›” 18์ผ
  • Gartner, Magic Quadrant for Web Conferencing ๋ถ€๋ฌธ, Adam Preset, Mike Fasciani, Whit Andrews, 2016๋…„ 11์›” 10์ผ

๊ณ ์ง€ ์‚ฌํ•ญ

Gartner๋Š” ์—ฐ๊ตฌ ๊ฐ„ํ–‰๋ฌผ์— ์‹ค๋ฆฐ ๊ณต๊ธ‰์—…์ฒด, ์ œํ’ˆ ๋˜๋Š” ์„œ๋น„์Šค์— ๋Œ€ํ•ด ๋ณด์ฆํ•˜์ง€ ์•Š์œผ๋ฉฐ ๊ธฐ์ˆ  ์‚ฌ์šฉ์ž์—๊ฒŒ ์ตœ๊ณ  ๋“ฑ๊ธ‰ ๋˜๋Š” ๊ธฐํƒ€ ์ง€์ •์„ ๋ฐ›์€ ๊ณต๊ธ‰์—…์ฒด๋งŒ ์„ ํƒํ•˜๋„๋ก ๊ถŒ์žฅํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. Gartner์˜ ์—ฐ๊ตฌ ๊ฐ„ํ–‰๋ฌผ์€ Gartner์˜ ์—ฐ๊ตฌ ์กฐ์ง์ด ์ œ์‹œํ•œ ์˜๊ฒฌ์œผ๋กœ ๊ตฌ์„ฑ๋˜๋ฉฐ ์‚ฌ์‹ค์„ ํ‘œํ˜„ํ•œ ์ง„์ˆ ๋กœ ํ•ด์„ํ•ด์„œ๋Š” ์•ˆ ๋ฉ๋‹ˆ๋‹ค. Gartner๋Š” ์ด ์—ฐ๊ตฌ์™€ ๊ด€๋ จํ•˜์—ฌ ์ƒํ’ˆ์„ฑ ๋˜๋Š” ํŠน์ • ๋ชฉ์  ์ ํ•ฉ์„ฑ์— ๋Œ€ํ•œ ๋ช…์‹œ์  ๋ณด์ฆ ๋ฐ ๋ฌต์‹œ์  ๋ณด์ฆ์„ ํฌํ•จํ•œ ๋ชจ๋“  ๋ณด์ฆ์„ ๋ถ€์ธํ•ฉ๋‹ˆ๋‹ค.

Gartner ๋ฐ Magic Quadrant๋Š” Gartner, Inc. ๋ฐ/๋˜๋Š” ๊ทธ ๊ณ„์—ด์‚ฌ์˜ ์ƒํ‘œ์ž…๋‹ˆ๋‹ค.

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ํ•˜์ด๋ธŒ๋ฆฌ๋“œ ๊ทผ๋ฌด ํ™˜๊ฒฝ์„ ๊ตฌ์ถ•ํ•˜๋Š” ๋ฐฉ๋ฒ•

์„ฑ๊ณต์ ์ธ ํ•˜์ด๋ธŒ๋ฆฌ๋“œ ๊ทผ๋ฌด ํ™˜๊ฒฝ์„ ๊ตฌ์ถ•ํ•˜๋Š” ๋ฐ ์–ด๋ ค์›€์„ ๊ฒช๊ณ  ์žˆ๋‹ค๋ฉด ๋‹ค์Œ์˜ ํŒ๊ณผ ์ „๋žต์„ ํ™œ์šฉํ•ด ๋ณด์„ธ์š”.

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