Zoom Virtual Agent doesn't just hand off customer problems. It solves them from
start to finish over voice and chat.
An AI agent that doesn't just contain — it resolves
Your customers aren't stuck.
Your tools are.
Customers want fast answers. Zoom Virtual Agent resolves issues across chat and voice, learning from each interaction so customers get results — not dead ends.
True issue resolution
Virtual Agent can spot & fix customer issues before they become tickets, reducing volume and improving satisfaction.
Know which workspace is open the moment you need it. Secure your spot by scanning a QR code, check in via chat with Zoom, Slack or Teams, or use automatic Wi-Fi check-in to confirm your space the moment you walk through the door.
Turns human escalations into automation improvements, fine-tuning itself to your needs and getting smarter over time.
Evaluate virtual agents alongside your human team using the same metrics and reporting you rely on today.
Hear it in action
Multiple jobs. One intelligent self-service agent.
Customer support
Answers questions, updates accounts, and solves problems, all without a handoff.
Front desk calls
Picks up, routes, books, and answers, no “press 1 for sales.”
Financial services
Handle quick questions and route complex orders
Customer stories
Trusted by leading brands
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Oxfordshire County Council: Closing the digital divide with a true technology partner
Seamless setup
Works natively with Zoom Contact Center, Zoom Phone, & the full Zoom CX suite. No integrations, just plug & play.
Unified reporting
See AI and human agent performance side by side in one dashboard.
Instant impact
Start resolving more with less effort — without changing how your team works.
"The best thing about Zoom Virtual Agent is that it minimizes waiting time by providing customers with immediate access to the solutions to the most often asked issues."
Srishti S.
Business Model Developer
Upcoming events
Try it for yourself
Experience Zoom Virtual Agent in action
Call Zoom Virtual Agent Voice and ask what it can do. No setup, no tech talk, just results.