Customer Feedback
🗓️ Date
[Insert date]
📄 Customer Name
[Name / "Anonymous"]
🏢 Company (if applicable)
[Company name]
🎯 Role / Title
[e.g., Product Manager, CTO, Freelance Designer]
📦 Product / Feature Used
[e.g., Dashboard, AI Summary, Mobile App]
🔍 Feedback Summary
🌟 What they liked / what’s working well:
[List specific positive comments, e.g., “The new UI is clean and intuitive.”]
[“Response time has improved a lot since the last update.”]
😕 Pain points / issues encountered:
[e.g., “It takes too long to load large files.”]
[e.g., “I can’t find saved templates after the meeting ends.”]
💡 Suggestions / feature requests:
[“Would love to export summaries to PDF.”]
[“Could you integrate with Notion or Trello?”]
📊 Contextual Details
Usage Frequency:
[Daily / Weekly / Monthly / One-time]
Plan / Tier:
[Free / Pro / Enterprise]
Channel of Feedback:
[User interview / Chat support / NPS survey / Sales call / Community post]
🧠 Internal Notes & Tags
Priority Level:
[High / Medium / Low]
Relevant Teams to Notify:
[Product / Design / Support / Sales]
Tags:
[#onboarding #usability #feature-request #performance]
✅ Next Steps / Follow-up
Table
Action Item
Owner
Due Date
Add request to feature board PM 1750723200000
Share feedback in design sync UX lead 1750982400000
Follow up with customer for clarification CSM 1750982400000
