IT Change Management Plan
🔗 Objectives
Before we jump into steps and roles, let’s be clear:This playbook exists to help us make change intentional, transparent, and repeatable. Whether it’s a tech rollout or a policy shift, we need a clear way to move from idea → execution → learning.
👥 Who’s Involved & What They Own
List the key individuals or roles involved in the change process, along with what they're accountable for.
Responsibility
Owner
Approve change requests
Change Manager
🛠️ Change Process Flow
Break it into five milestone moments:
Flag It
Someone proposes a change → capture intent, scope, and urgency
Quick check: does it need approval or can we proceed?
Scope & Assess
Outline what’s changing (systems, people, processes)
Identify dependencies and rollback triggers
Decide: is this low-risk, medium, or high-impact?
Plan It Out
Define timeline, checkpoints, comms needs
Assign roles from start to post-launch
Go Live
Execute the change
Monitor early signals (errors, confusion, friction)
Debrief & Improve
What went well / didn’t?
Capture lessons, update playbook if needed
📢 Keep Everyone in the Loop
Define communication channels, key messages, and stakeholder engagement strategies.
Who needs to know
When
What to share
Owner
Dev Team
At kickoff
Change scope & timeline
PM
♾️ Monitoring and Continuous Improvement
Track change effectiveness using metrics, and refine the process over time.
Goal / Target
Owner
KPI
Reduce change failures
Engineering Lead
% of changes rolled back
KPI #2
KPI #3
