IT Issue Tracker
🛠️ How to Use the IT Issue Tracker Template
This template is designed to help IT teams systematically log, prioritize, and resolve technical issues across the organization. Here’s how to use it:
1. Log a New Issue
When someone reports an IT issue (e.g., VPN failure, software bug, hardware malfunction), create a new row:
Assign a unique Issue ID (e.g., IT-004)
Add a clear Title describing the problem
Select the Category (Network, Access, Hardware, etc.)
Set a Priority level (🔴 Urgent, 🟡 High, 🟢 Normal)
2. Assign Ownership
Fill in Requester (who reported it) and Assigned To (who’s fixing it)
Add Reported Date (when it was logged)
Optionally define a Target Resolution Date to align expectations
3. Track Progress
Use the Status column to track current state: Open → In Progress → Resolved
Keep a log in Steps Taken for transparency and future reference
Add a brief Resolution Summary once the issue is resolved
4. Attach Evidence or Logs
Use the Attachments column to link:
Screenshots
Logs
Photos of hardware, etc.
5. Filter & Review
Use filters by Category or Priority to triage urgent issues
Conduct regular reviews to ensure nothing gets stuck in “In Progress” or “Blocked”
All issues Board
Issue ID
Title
Category
Priority
Status
Requester
Assigned To
Reported Date
Target Resolution Date
Steps Taken
Resolution Summary
Attachments
IT-001 VPN not connecting on Mac Network 🔴 Urgent In Progress Olivia Williams Michael Anderson 1749686400000 1749772800000 Restarted client, no fix yet Pending reconfiguration
IT-002 Request for new GitHub access Access 🟢 Normal Open Hiroshi Tanaka Frank Brown 1749686400000 1749859200000 Requested GitHub org invite
IT-003 Printer offline on 2F Hardware 🟡 High Resolved Ava Miller Ethan Roberts 1749600000000 1749686400000 Replugged network cable Printer is back online
