Incident Report
1️⃣ Incident Summary
Please provide a brief and clear overview of what occurred.
2️⃣ Incident Details
Detail the sequence of events in chronological order.
3️⃣ Root Cause
Identify and explain the fundamental reasons that led to this incident.
4️⃣ Mitigation & Resolution
Describe how the situation was addressed and resolved.
5️⃣ Key Learnings
Document important insights for enhancing future incident handling
Field
Description
Why It Wasn't Prevented
Gaps in monitoring, process, or communication
What Went Well
Effective parts of the response
What Went Wrong
What could be improved
Follow-up Actions
Specific tasks (e.g., add alerting, update playbooks)
Owner & Timeline
Assign owner and expected deadline for each follow-up item
6️⃣ Attachments
List specific, implementable steps to prevent similar incidents.
Log files
Screenshots
……
Table
Time
Occurrence
Details
Severity Level
Status
{"text":""} {"text":""} {"text":""} P1 Resolved
