Post-Mortem Meeting
🗓️ Meeting Info
Date of incident:
Post-mortem held on
Facilitator
Participants
📚 Incident Summary
On [Date], [Who] encountered [What happened] in the [Where], causing [impact/effect].
🔍 Root Cause Analysis (RCA)
Use 5 Whys or another RCA method to get to the core issue.
Factor
Details
Immediate Cause
Underlying Cause
Systemic Issues
⏱️ Timeline of Events
Time
Event Description
10:05 AM
New code deployed to production
10:15 AM
Alerts triggered from monitoring system
10:30 AM
Rollback initiated
❌ Impact
Users Affected:
Duration of Impact:
Customer Complaints / SLA Violations:
Business Impact (e.g., revenue loss, brand risk):
🛠 Response Evaluation
Question
Notes
Was the issue detected promptly?
Yes/No + explanation
Was the communication effective?
Internal and external clarity?
Was escalation handled properly?
Were the right people involved?
✅ Action Items
🌱 Lessons Learned
What went well:
What didn’t go well:
What will we do differently next time:
📎 Supporting Materials
[Screenshots or logs]
Table
Action
Owner
Deadline
Status
Improve monitoring on X Ava Miller 1750291200000 In Progress
Create runbook for rollback procedures Michael Anderson 1750377600000 Not Started
