SaaS Post-Mortem
📝 Incident Summary
A one-sentence overview of the incident:
e.g., “On July 17, the payment service failed in production, affecting all APAC users for 45 minutes.”
📊 Incident Details
Field
Description
Date & Time
When it occurred (include time zone)
Location
System / Region / Team affected
Detected How
Monitoring alert, user report, etc.
Severity Level
P1 / P2 / P3 (or custom scale)
Status
Ongoing / Resolved / Monitoring
🔍 Root Cause Analysis
Primary Root Cause:
Contributing Factors:
Detection Issues: (Monitoring gaps, alerting failures, etc.)
🔧 Resolution Details
Immediate Fixes Implemented:
Full Service Restored At:
Time to Detection (TTD):
Time to Resolution (TTR):
✅ Actions
Action 1:
Action 2:
Action 3:
🎯 Learnings
Lesson 1:
Lesson 2:
Lesson 3:
📌 Recommendations
Recommendation 1:
Recommendation 2:
Recommendation 3:
🔄 Post-Mortem Follow-Up
Owner Assigned:
Due Date:
Next Review Date:
