Service Quality Matters: Wainhouse Research Discusses Recent Findings on Meetings and Phone (2021)

Zoom commissioned Wainhouse Research to answer the following question:

How can we objectively evaluate the quality of meetings and calling audio, video, and performance?

A visual overview of the Wainhouse Research Meetings and Phone Quality Study.

In this short video, Bill Haskins of Wainhouse Research describes the Meetings and Phone quality study methodology and findings.

Watch this on-demand webinar for a deep dive on the meetings and phone quality study and findings.

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