The phone has been a cornerstone of work environments for decades. But that doesn’t mean it's becoming irrelevant; quite the opposite, actually. VoIP communications are essential in today’s flexible world of work. They help you communicate on the go, from a device of your choosing, with colleagues and customers alike. And the right VoIP phone provider can help you do all of that and then some.
In fact, some phone solutions mean you can actually cut down on the amount of devices and applications you use. All it takes is finding the right one — here’s what we recommend looking for:
Consistent communication, without excess devices: World-class VoIP communications can work on desktop, mobile, and tablet devices. This doesn’t ignore the fact that hardwired phones are still relevant, but it gives you the choice to communicate on the device of your choosing without revealing your personal number. That way, you’re not married to a certain location or have to own different devices for work and personal calls. All you need is the ability to access the cloud-based phone app.
The ability to text or elevate to video: Today’s phone solutions need to be built for a collaboration-centric world — which means the ability to easily connect to video solutions. Find a VoIP solution that jumps right into video, so you can oscillate between the two in the same place. You should also be able to send SMS text messages from your phone solution so that written and verbal messages all come from the same source.
Analytics and quality dashboards: When you’re trying to get to the bottom of something, having scattered analytics dashboards can only add to the headache. Trim back on additional analytics solutions by adopting a phone solution that comes with an intuitive dashboard. You should be able to proactively monitor and troubleshoot call quality issues and network issues, so you can solve problems quickly and effectively.