IT Support Request Tracker

Track and resolve IT support requests efficiently with this customizable template. Simplify ticket management.

Streamline Your IT Support Process

This comprehensive IT Support Request Tracker template provides a structured system for managing technical issues across your organization. Track support tickets from submission through resolution with clear visibility into priority levels, ownership, and progress.

Key Features

• Visual Priority Indicators - Quickly identify urgent issues with color-coded priority levels
• Complete Request Lifecycle - From submission date to resolution notes, capture the entire support journey
• Accountability Framework - Track IT owners, deadlines, and resolution steps in one centralized location
• Department Tracking - Identify patterns in support needs across different teams

How to Use

Simply add new IT requests as rows, complete with details like type, priority, and descriptions. Update status markers as tickets progress through your workflow, and document resolution steps for future reference. Share with both IT staff and department leaders to maintain transparency and set clear expectations.

Perfect for IT managers, support teams, and department heads who need to maintain efficient technical operations while preventing issues from falling through the cracks.