Document technical incidents effectively with our comprehensive incident postmortem template for thorough root cause analysis.
A comprehensive framework for conducting post-incident analysis. This template provides a structured approach to document, analyze, and learn from service disruptions, outages, or other technical incidents that impact operations.
• Incident Details: Document what happened, when, and why with a clear timeline of events
• Root Cause Analysis: Follow the "5 Whys" methodology to identify underlying issues
• Impact Assessment: Quantify user impact, business consequences, and duration
• Response Evaluation: Record detection, alerting, and mitigation efforts
• Action Items: Capture preventive measures with clear ownership and due dates
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