Set up a business phone system for your small business

The process of switching will depend on the size of the business and the complexity of the current telephone system. There are two ways to make the switch: A hybrid model, also known as Bring Your Own Carrier (BYOC), which allows you to keep your existing carrier and slowly migrate to the cloud. A direct switch option. Many small businesses can easily complete a migration to VoIP on their own. For larger firms, or anyone who wants a customized transition plan, Zoom Phone Professional Services offers managed porting and VoIP system setup.

Going beyond the limits of traditional on-premises telephony enables any small business to adapt to shifting customer demands and employee work styles. With VoIP phone service, you can free yourself from the landline and make or receive calls from virtually anywhere. Your small business VoIP provider manages and maintains your company’s cloud-based business phone system so you don’t need a dedicated IT team to provide VoIP service to your employees.

No. VoIP services can be used digitally through a software-based softphone, an application on a computer or mobile device. Many businesses choose to use basic USB or Bluetooth headsets combined with softphones to enable hands-free calling in the office. Advanced routing features even allow for calls to go to office phones during the day and cell phones after hours. Employees working from home can easily answer calls on home computers while vacationers can delegate calls to coworkers.

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Voicemail Transcription
Voicemail Prioritization
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Yes, AI Companion for Zoom Phone can be turned off in the administrator portal.

Yes, Zoom Phone is part of our AI-first work platform, Zoom Workplace. It's tightly integrated with Meetings, Team Chat, Revenue Accelerator, Contact Center, and more. Zoom Phone is a cloud-based phone system that includes voice and SMS/MMS. Zoom Phone can be used and purchased standalone with our phone licenses or bundled together with one of our Workplace plans.

Zoom Phone supports phone number porting, so you can transfer over any existing numbers that you are currently using. You can also get a new business phone number through Zoom Phone if you choose.

You can use a VoIP phone number on a traditional desktop office phone if you prefer. You can use your existing phone system hardware as long as it’s compatible with VoIP technology, or Zoom Phone Hardware as a Service lets you obtain the latest hardware on a subscription basis, with very low upfront costs.

The setup costs of moving to a small business VoIP system are much lower than setting up a traditional landline system. Legacy on-premises solutions require extensive infrastructure and equipment, which are costly to install and maintain. Business VoIP phone service requires virtually no infrastructure, other than an existing internet connection. You don’t even need to purchase desk phones because you can use any device, such as a smartphone or computer, to make calls.

VoIP is typically a great option for small businesses. It’s flexible, affordable, and easy to manage. You can easily grow your VoIP network over time as your small business grows. With Zoom Phone, you can add new phone lines through the administration portal quickly and easily, and the phone number is immediately available for calling via the Zoom desktop client or smartphone app.