The latest from the Zoom blog

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

Learn about the impact of AI, the importance of trust, and the mindset of a great leader in our Q&A with Toni Cusumano, a leader in PwC’s Workforce Transformation practice.

Take a practical approach to implementing AI in your contact center in a way that adds value. Achieve smoother, faster customer interactions and empower agents.

The future of work is hybrid. That much has been clear for some time, and nowhere more so than in the United Kingdom. In May 2023, 83% of UK organizations

Donuts and poker aren't typical strategies for success in life. But Charlie Munger explains how they apply at our Zoomtopia 2023 keynote.

Economist Ajay Agrawal discusses the power of predictive AI for decision making and how it's helping businesses innovate.

Generative AI tools are changing work as we know it. Leaders want to incorporate AI into their businesses, and companies are launching new products to transform how knowledge workers engage in their day-to-day activities.This speed of innovation is unlike anything we’ve...

The best companies are laser-focused on providing exceptional experiences for their customers to differentiate themselves in competitive markets. But to provide that experience externally, they need to look inward first. To attract and retain the best talent, organizations...

We are surrounded by more artificial intelligence than we realize in everyday life. Maps on our smartphones guide us to our destination, chatbots answer our questions, and smart home devices play podcasts or music on demand. How artificial intelligence simplifies everyday...