Zoom’s primary company-owned end-user support center is in Boston, Massachusetts in the US. Support for our worldwide customers is available from this center. Zoom’s resellers and distributors are also good sources of support.

Except for holidays and emergencies (such as hurricanes), this office is open from 6 a.m. to 8 p.m. Eastern time Monday through Friday. (The Eastern Time Zone is the same one used for New York City. When it’s 6 a.m. Eastern Time, it’s normally 11 a.m. in London.)

Here is the Boston office’s contact information:

E-mail: Personal Assistance
Fax: (617)753-0902
US Telephone Numbers to speak with someone in English or Spanish:

   (617)753-0961   ADSL & DSL modems
   (617)753-0962   Dial-up modems, Bluetooth products, cameras
   (617)753-0968   VoIP products
   (617)753-0963   Cable modems
   (617)753-0965   Wireless-G products
   (617)753-0962   All other products

You can call the numbers shown above or you can call a European number that is forwarded to the Boston office. The European numbers are listed below.

Portugal: +35 1221451012
Spain: +34 911516304
Switzerland: +41 435000369
UK: 0870 720 0090
Other (US number): (617)753-0967

For warranty and repair work, you need an RMA number. Please call this number at our Boston office: (617)753-0023. You can also request a return authorization by emailing to RMArequest@zoom.com